Customer Service Call Centre Advisor 14th November

3 weeks ago


Liverpool, United Kingdom Brook Street Full time

Do you pride yourself on delivering a high customer service? Do you enjoy that fast paced contact centre working environment? Are you able to work towards a start date of 14th November?
**Training for this role is 2 weeks and requires no holidays to be taken during that time**
Benefits for this role include:
*A salary of £23,094 per annum on a permanent, full time basis.
*42.5 hours per week, Monday - Friday 08:00 - 17:30 No Weekends
*25 days holidays per year (Holidays run January - December)
*Automatic enrolment to pension scheme
*Full classroom trainer led training provided
*Great location for all types of transport i.e Train, Car, Bus
*Full equipment provided to support hybrid working
*Company benefits scheme.
Day to day duties will be:

- Handling all customer interaction in a prompt, friendly, personalised and professional manner resolving queries Right First Time.
*Booking appointments and responding to customer requirements
*As a blended agent, interact with the customer across all channels
*Providing a high-touch experience for customers each and every time
*Advising customers on the best services available
*Providing a value-add service that enhances the customer experience and builds our brands and service reputation
*Capture, maintain and ensure quality of customer data
*Identify and highlight any service-related issues, incidents or trends
*Delivering and maintaining both individual and team targets
*At least 1-2 years' experience in a customer service orientated role within a contact or call centre / office environment.
*Worked towards specific KPI and call related targets in previous roles.
*Due to training unless mentioned at interview you are unable to take any holidays within the first 6 weeks of this role.



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