Customer Service Advisor
4 weeks ago
We are seeking a friendly and customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with every interaction.
**Responsibilities**:
- Provide exceptional customer service to clients in person
- Analyse customer needs and recommend appropriate solutions
- Communicate effectively with customers to ensure a positive experience
- Collaborate with cross-functional teams to resolve customer issues and escalate when necessary
- Strive to meet or exceed customer service goals and metrics.
**Qualifications**:
- Strong communication and interpersonal skills
- Ability to analyse customer needs and provide appropriate solutions
- Excellent problem-solving skills and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.
**Salary**: From £23,767.99 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Liverpool (preferred)
Work Location: In person
Application deadline: 05/03/2024
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