Customer Service Advisor

2 weeks ago


Liverpool, United Kingdom MERJE Ltd Full time

**Full Time / Permanent**

**Monday - Friday between 8am - 7pm with 1 weekend day per month**

**£20,000 + bonus (£450-£850 on avg p/m)**

Do you have telephony based experience?

Are you empathetic and customer driven?

This is a very exciting opportunity for a confident, driven **Customer Service Advisor** to join a fast based, busy customer focused team.

**Customer Service Advisor Role**:
You will be communicating with new clients by telephone in order to take details of their accident and record the details accurately and efficiently. As well as gathering documents from clients to support and verify their claim. To arrange recovery of clientsdamaged vehicles and to arrange other relevant services as required.

**Customer Service Advisor Responsibilities**:

- To answer incoming calls from clients and respond to requests for client call backs
- To obtain information and input data on our claims database regarding clients accidents.
- To check the validity of clients vehicle documents and identification.
- To send a request for a hire vehicle where required to the fleet department.
- To manage a workload efficiently to avoid delays in processing claims and arranging hires
- To effectively communicate our decision regarding a claim to the client, the associated garage and the BDM.
- To undertake any other reasonable task to ensure the efficient operation of the business

**CLICK APPLY** if you are interested in finding out more about this **Customer Service Advisor** role.



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