Customer Services Advisor

3 weeks ago

Liverpool, United Kingdom Kaplan International Full time

**Customer Services Advisor**

**Reference number**: JR235924

**Location**:Kaplan Living Liverpool

**Working pattern**: Full-Time

**Contract Type**:Permanent

**Number of roles**:1

**Salary**: £12 Per hour

We are looking for a **Customer Services Advisor** to join our team.

As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing Promotion, Service provision, Compliance, and** **any other duties as required by the Management team

This is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here.

**What you’ll bring to the role**
- Provide cheerful reception service to all students and visitors
- Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
- Embrace the ‘more than just a room’ philosophy of Kaplan Residences
- Have a passion for customer care and a sensitivity to student's needs
- Have experience in a customer-facing environment
- Have experience working in an effective Health Safety culture in line with legislation
- Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
- Ability to offer flexibility in working hours
- Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role

**Essential skills/ experience**
- Have experience in customer service, hospitality or student service provision, ideally accommodation
- Be able to engage in team work
- To be able to work on own initiative
- Ability to prioritise workload and meet deadlines

**What we do**

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

**What we offer**

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

- 36 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
- Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time._

**How to apply**

**Additional Application Information**

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

**Application Support**

**Disability Confident Scheme and Reasonable Adjustments**

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company

£12 Per hour

  • Customer Service/till Operator

    1 day ago

    Liverpool, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Liverpool. We are professional, customer-centric and social. Our work environment includes: - Growth opportunities - Regular social events - Relaxed atmosphere - Casual work attire The duties will include: - Providing a prompt and courteous member service - Assisting the Front-End Assistant...

  • Customer Service Advisor

    1 month ago

    Liverpool, United Kingdom DG Partnership Ltd Full time

    **Customer Service Advisor - Competitive Salary - Liverpool, Merseyside** **The Role Are you passionate about making people’s lives better? Do you enjoy working in a fun and fast-paced environment? If so, we have the perfect role you! We are looking for an enthusiastic and passionate Customer Service Advisor /Float Guide to join our growing team. As a...

  • Customer Service Advisor

    1 month ago

    Liverpool, United Kingdom Search Consultancy Full time

    **Customer Service Advisor** - ** Location: Liverpool City Centre**: - ** Salary: £19,048 basic**: - ** Contract: Full time, Permanent**: - ** Hours: Monday to Friday (1 weekend in 4 and 1 week of late evenings in 4)**: - ** + Excellent training and progression opportunities** **The main duties of a Customer Service Advisor are**: - Capturing...

  • Customer Service Advisor

    4 weeks ago

    Liverpool, United Kingdom MERJE Ltd Full time

    **Full Time / Permanent** **Monday - Friday between 8am - 7pm with 1 weekend day per month** **£20,000 + bonus (£450-£850 on avg p/m)** Do you have telephony based experience? Are you empathetic and customer driven? This is a very exciting opportunity for a confident, driven **Customer Service Advisor** to join a fast based, busy customer focused...

  • Customer Service Advisor

    1 month ago

    Liverpool, United Kingdom Time Recruitment Full time

    Liverpool City Centre Customer Service Advisor £20,000-£22,000 basic with monthly team bonus Onsite parking We are working with a specialist Taxi Insurance Brokerage who are industry leaders, they maintain a customer centric and personalized approach to their growing client base. With excellent scores on FEEFO and almost 40 years sector specific knowledge,...

  • Customer Service Advisor

    4 weeks ago

    Liverpool, United Kingdom Search Consultancy Full time

    **Customer Service Advisor** - ** Location**:Liverpool City Centre - ** Salary**:£21,766 basic - ** Bonus**:2 additional bonus schemes paid annually - ** Overtime**: Optional overtime paid at time and a half or double pay on Sundays - ** Contract**: Full time, Permanent - ** Hours**: Monday to Friday (no weekends or late evenings!) - ** + Excellent training...

  • Customer Service Advisor

    18 hours ago

    Liverpool, United Kingdom Webrecruit Full time

    Liverpool, L20 8PD £23,340 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include pension, BUPA medical cash plan, life assurance, 22 days’ holiday (rising with service), enhanced maternity / paternity pay after qualifying service. We are recruiting for an office-based Customer Service Advisor to join a friendly, focused...

  • Customer Service Advisor

    1 month ago

    Liverpool, United Kingdom Search Consultancy Full time

    Outbound Customer Advisor Location: Liverpool City Centre Contract: Full time, Permanent 37 hours per week Shift patterns: Monday - Sunday 7am-8pm (Shift rotation) My client based in Liverpool City Centre are looking to recruit a number of enthusiastic Customer Service Advisors to join their expanding team. The role is paying a starting basic salary of...

  • Customer Service Advisor

    6 days ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    **Customer Service Advisor - £12.35 per hour.** **Enthusiastic Customer Service Advisors** for roles for an accommodation client in the L3 area of Liverpool. We are looking for people who are passionate about delivering outstanding customer service. Do you enjoy working in a fast-paced environment? Do you have empathetic customer service skills,...

  • Customer Service Advisor

    4 weeks ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    **Customer Service Advisor** for roles for an insurance client based in the** L37 area of Liverpool.** - Pay Rate is £11.47 per hour. - Overtime and progression **The role of Customer Service Advisor**: - Assisting customers to make changes to customers policies - Helping with customer queries over direct debit payments - Identifying and assessing...

  • Customer Service Advisor

    1 month ago

    Liverpool, United Kingdom RECRUIT RIGHT Full time

    **Key Responsibilities For Outbound Customer Service Advisor**: - Taking calls from clients who need to provide information about their situation and provide updates on the status of their claim. - Assisting clients with the claims process by explaining policy terms, answering questions, and providing guidance on next steps. - Documenting customer...

  • Customer Service Advisor

    4 weeks ago

    Liverpool, United Kingdom The Rec Con Full time

    **Customer Service Advisor** **£21,800 (24,010 OTE)** **Liverpool** - 40 hours per week (5 out of 7 days) - Weekend work will be required on a rota basis Do you have experience within a customer service / sales environment? Are you looking for a company that really values their employees and offers great professional progression? We are currently looking...

  • Customer Service Advisor

    1 week ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Path2Solutions is looking for Customer Service Advisors in the L1 area of Liverpool.  As a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address...

  • Customer Service Advisor

    3 weeks ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Path2Solutions is looking for Customer Service Advisors in the L1 area of Liverpool.  As a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address...

  • Customer Service Advisor

    1 month ago

    Liverpool, United Kingdom Search Consultancy Full time

    **Customer Service Advisor** - ** Home Based / Remote working**: - ** Salary - £21K - £23K per year (dependant on experience)**: - ** Full time / Permanent** Would you jump at the chance to work from home? Do you love speaking to customers and going the extra mile? If your answer is yes..we would love to hear from you!! A well known and established...

  • Customer Service Advisors

    1 month ago

    Liverpool, United Kingdom Pertemps Liverpool Full time

    **Customer Service Advisor Wavertree £10.00 per hour Monday to Friday 9am to 5pm. One in four/five Saturdays 8:30am to 12:30pm Six months temporary, potential for permanent Office / Call Centre based** The main duties of a Customer Service Advisor are: - Handle inbound calls within the contact centre - Provide customers with ongoing support for electrical...

  • Customer Service Advisor

    3 weeks ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Path2Solutions is looking for Customer Service Advisors in the L1 area of Liverpool. As a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address...

  • Customer Service Advisor

    2 weeks ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Path2Solutions is looking for Customer Service Advisors in the L1 area of Liverpool. As a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address...

  • Customer Service Advisor

    1 month ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    **Customer Service Advisors Liverpool city centre.** **£11.60 per hour + Overtime + Career Progression** The key responsibilities of the role of Customer Service Advisor are providing customers with insurance quotes on private car, taxi, commercial vehicle, and fleet insurance, handling midterm enquiries and renewals, retaining current clients to ensure...

  • Customer Service Advisor

    1 week ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Path2 are looking for enthusiastic Customer Service Advisors for full customer focused roles for an insurance client based in Liverpool city centre.   The key responsibilities of the role of Customer Service Advisor are Providing customers with insurance quotes on private car, taxi, commercial vehicle, and fleet insurance, Handling midterm enquiries and...