Customer Service Advisor
2 weeks ago
**Customer Service Advisor**
**£21,800 (24,010 OTE)**
**Liverpool**
- 40 hours per week (5 out of 7 days)
- Weekend work will be required on a rota basis
Do you have experience within a customer service / sales environment? Are you looking for a company that really values their employees and offers great professional progression? We are currently looking for one of our key clients in Liverpool and this could be a great opportunity for you
**The role of Customer Service Advisor**:
- Organises work, planning and prioritising tasks and making decisions as appropriate to ensure objectives are achieved.
- Maintains a positive outlook, working on own initiative and demonstrating a committed and flexible approach.
- Understands role and responsibilities and works within the team to deliver results, recognising the contribution of self and others.
- Maximises sales at every opportunity through promoting the products and services available and ensuring that standards of service consistently exceed customer expectations.
- Demonstrates an awareness of competitor activity, proposing ideas and suggestions for improvements and supporting marketing activity to promote the store.
- Maintaining the cleanliness and presentation of the store, conducting regular maintenance checks and complying with Company Health and Safety and Security procedures.
- Accurately completes store administration and assists in preparing and conducting weekly and monthly tasks.
- Continually reviews own performance and requests feedback, whilst seeking opportunities to take on new learning.
**The ideal Customer Service Advisor**:
- Customer service experience
- Ability to effectively deal with customer queries
- Confident over the phone and face to face
- Excellent time management
- Ability to work well within a team environment
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