Customer Service Advisor
3 weeks ago
Outbound Customer Advisor
Location: Liverpool City Centre
Contract: Full time, Permanent
37 hours per week
Shift patterns: Monday - Sunday 7am-8pm (Shift rotation)
My client based in Liverpool City Centre are looking to recruit a number of enthusiastic Customer Service Advisors to join their expanding team. The role is paying a starting basic salary of £19,048 per annum. This is an excellent opportunity for anyone with experience within a customer focused role or graduates who are looking for Monday to Friday work with one weekend in every 3 weeks.
The main duties of a Customer Service Advisor are:
- To make outbound and take inbound calls from customers assisting them in utilising their legal expenses insurance or providing options if they did not purchase this product
- To collate data accurately and effectively
- To convert referrals into personal injury/ ULR claims by ensuring clients are aware of the services available to them.
- To provide an excellent customer experience by way of a friendly telephone manner and active listening
- To provide clear communication to customers and/or their representatives
- To meet own targets and SLAs
- To liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
This is an amazing opportunity for a customer focused Customer Service Advisor to join a leading providers of insurance and legal services.
Benefits;
- 30 days holiday per annum inclusive of bank holidays or day in lieu where applicable
- Pension scheme
- 2 x Volunteering days to support charitable initiatives
- Discounts and cash back on travel and shopping through Medicash extras
This role does not encompass cold calling.
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