Customer Service Advisor

2 weeks ago


Liverpool, United Kingdom Avela Home Service Full time

**Avela Home Service - Customer Service Advisor**

**Salary**:£23,000 per annum

**Hours of Work**:40 hours per week

**Location**: Office-based working from our Matchworks office in Liverpool.

**Contract Type**:6-month fixed term contract

**Closing Date**:14 November 2023, 5pm

**Recruitment Date**: 21 November 2023
- **This role is offered through our Joint Venture with Penny Lane Builders - Avela Home Service who are responsible for our repairs and maintenance services, the successful applicant will be employed on Avela Home Services' Conditions of Employment. For further information please visit**:_Avela Services | South Liverpool Homes

**What will your role be?**

**What skills and experience will you have?**

Please review the Job Description and Person Specification for more details about the role.

**What are the working hours?**

This role is offered at 40 hours per week and the core hours of work are 08.00 - 17.00, along with one Saturday in four 09:00 - 13:00.

**Encouraging diversity**

**The right fit?**

Our colleagues represent our values and so it is important that you are able to demonstrate these in everything you do.

**We are professional** - you will;
show discretion when dealing with sensitive and confidential information

be self-motivated and able to manage own workload

be adaptable and well organised

**We care - **you will;
have excellent interpersonal skills

be able to build relationships with customers and demonstrate empathy and understanding

**We are inclusive - **you will;
respect and value colleagues, customers & stakeholders

be able to communicate effectively with a diverse range of people

be able to work collaboratively with a diverse range of people

**We take ownership - **you will;
be self-motivated to achieve targets

be able respond to changes in technology

take responsibility for self-development and learning

**We make it happen - **you will;
take responsibility for your continuous professional development

take a flexible approach and adaptable approach to work

**Why join us?**

You’ll love being part of a professional and innovative organisation, you’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best. You will get 20 days of annual leave per year and 8 bank holidays (prorated for part-time employees).

**How do you apply?**

We will shortlist from the information provided so it is essential that you outline your suitability for the post as detailed in the job description and person specification within your Supporting Statement. Don’t forget that the closing date is Tuesday 14 November 2023.
- **an up-to-date CV** which shows your full career history (explaining any gaps) we recommend that this is no longer than three pages.
- **a supporting statement** detailing the reasons you want to join us and the contribution you would bring. It is important that your supporting statement highlights evidence of how your previous experience and skills relate to the criteria outlined in the Person Specification. We recommend that this should be a maximum of two pages.

**Further information**

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Free parking

Schedule:

- 8 hour shift

Work Location: In person

Application deadline: 14/11/2023



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