Customer Service Advisor
2 weeks ago
**The role**: Customer Service Advisor (12 Month Contract)
**Location**: Liverpool
**Working Arrangements**: Mon-Fri 8am to 4:15pm / 8:45am to 5pm rotating.
**Hybrid Working**: Mondays and Fridays working from home with Tuesday, Wednesday and Thursday from the office
**Background**:
Are you a dynamic and customer-focused professional with a passion for delivering exceptional service? We are seeking a talented individual to join our team as a Customer Service Advisor. If you have excellent communication skills and a proven track record in customer service, either from a call centre environment or from an office-based environment then this role would be an excellent match for you.
**Key Responsibilities**:
**As Customer Service Advisor you will**:
- Provide top-notch customer service via both telephone and face-to-face interactions.
- Handle inquiries, resolve issues, and ensure customer satisfaction in a timely and efficient manner.
- Utilize your knowledge of logistics to assist customers with tracking, shipping, and other related queries.
- Collaborate with internal teams to address customer needs and contribute to the continuous improvement of our services.
**Requirements**:
**In order to be considered for Customer Service Advisor you should be able to demonstrate**:
- Previous experience in customer service with excellent communication skills
- Proficient in Microsoft Office packages.
- Strong communication skills and the ability to convey complex information in a clear and concise manner
- Adept at handling both telephone and face-to-face interactions with professionalism and empathy.
- Problem-solving skills and the ability to think on your feet in a fast-paced environment.
- Any experience from a logistics environment or having dealt with logistics providers before would be highly beneficial
**To Apply**:
**Job Types**: Full-time, Temporary contract
**Salary**: £15.00-£16.00 per hour
**Benefits**:
- Company events
- Company pension
- Work from home
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Liverpool (required)
Ability to Relocate:
- Liverpool: Relocate before starting work (required)
Work Location: In person
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