Call Centre Sales Advisor

4 weeks ago


Liverpool, United Kingdom Switch Advisor Ltd Full time

**About us**

Switch Advisor Ltd is a small business in Liverpool. We are professional, customer-centric and inclusive.

Our work environment includes:

- Modern office setting
- Casual work attire
- Safe work environment
- On-the-job training

Switch Advisor Ltd is looking for a full-time Call Center Agent to join our Customer Service/Sales team in Liverpool. The Call Center Representative will be responsible for building and maintaining relationships with new customers and working with the sales team to achieve company goals.

**Requirements**:

- **No experience needed**:

- Ability to work in a fast paced environment, prioritize multiple tasks, and meet deadlines
- Excellent verbal and written communication skills
- Ability to work overtime as needed
- Ability to multi-task, prioritize, and manage time effectively
- Basic computer knowledge required
- Ability to work in a fast paced environment, prioritize multiple tasks, and manage time effectively

**Responsibilities**
**Serve as the main contact for customer inquiries in a fast-paced environment**
- Assist sales team with project and customer support needs as needed
- Act as the primary point of contact for customer support for product training needs (when needed)
- Build rapport with new and existing customers over the phone
- Communicate with customers regarding order status, product features, and pricing
- Respond to customer complaints in a timely manner

Immediate Start date.

**Salary**: £24,855.00-£25,156.00 per year

**Benefits**:

- Canteen
- Company events
- Employee mentoring programme
- Sick pay
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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