Customer Service Advisor

2 months ago

Liverpool, United Kingdom Page Personnel Secretarial & Business Support Full time

Due to continued growth my client is looking for Customer Service Advisors to come and join them on a temporary basis.

**Client Details**

Our client is a growing housing association in Liverpool. Due to continued growth they are looking for people to come and join them on a temporary basis over Christmas.

**Description**
- Receiving inbound/making outbound telephone calls within agreed performance targets
- Effectively manage each issue logged, timely assign or escalate to relevant Technical/Operational Support and always take responsibility of each issue logged
- Adhere to processes
- Use effective call control to keep escalations to a minimum
- Ensure all complaints are acknowledged & logged
- Provide customers and supplier partners with relevant information that is clear and accurate.

**Profile**
- Customer focused and able to demonstrate high levels of customer service.
- Able to use own initiative and solve problems.
- Excellent organisational skills and attention to detail.
- Literacy and numeracy skills.
- Able to work well under pressure and to deadlines.
- Reliable team player who can effectively work in challenging circumstances.
- Previous call centre/contact centre experience.
- Relevant experience of the housing industry or a customer service would be desirable.

**Job Offer**
- Temp contract
- Speke location
- Perm opportunities

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