Call Centre Representative

2 weeks ago


Liverpool, United Kingdom The Connected Consulting Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products and services
- Handle customer complaints or concerns with empathy and patience
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs and recommend appropriate solutions or products

**Skills**:

- Excellent communication and interpersonal skills
- Ability to effectively communicate with customers from diverse backgrounds
- Strong problem-solving skills and ability to think on your feet

If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.

**Salary**: From £24,025.34 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 04/04/2024



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