Call Center Executive
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity for someone who enjoys helping others and has strong communication skills.
**Responsibilities**:
- Upsell products or services to customers when appropriate
- Provide accurate and timely information to customers
- Enter customer data and update records in the system
- Handle customer complaints or issues with professionalism and empathy
- Communicate effectively with customers to ensure their needs are met
- Follow call center scripts and guidelines to provide consistent service
- Analyze customer needs and recommend appropriate solutions
**Qualifications**:
- Excellent phone etiquette and communication skills
- Strong data entry skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Customer-focused mindset with the ability to empathize and problem-solve
- Ability to work in a fast-paced environment and adapt to changes quickly
**Job Types**: Full-time, Permanent
**Salary**: From £23,978.49 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Liverpool (preferred)
Work Location: In person
Application deadline: 14/03/2024
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