Call Centre Representative
2 months ago
**Duties**:
- Provide information about products or services, take orders, or resolve customer inquiries
- Utilize scripts to provide accurate information to callers
- Perform data entry to update customer records
- Upsell products or services when appropriate
- Analyze customer needs and recommend suitable products or services
- Maintain a polite and professional phone etiquette at all times
**Requirements**:
- Proficiency in English
- Strong communication skills with the ability to effectively communicate over the phone
- Experience in upselling products or services is advantageous
- Proficient in data entry and able to navigate computer systems efficiently
- Ability to analyze customer needs and tailor solutions accordingly
- Excellent phone etiquette and customer service skills
**Job Types**: Full-time, Permanent
Pay: From £24,095.05 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 29/04/2024
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