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Call Centre Representative

3 months ago

Liverpool, United Kingdom Channel Centre Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have strong communication skills.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries promptly and professionally
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing payments, and resolving billing issues
- Perform data entry tasks to update customer information in the system
- Analyze customer needs and recommend appropriate solutions or upsell products
- Follow call center scripts and guidelines to ensure consistent service quality
- Maintain a high level of phone etiquette and professionalism at all times

**Requirements**:

- Excellent verbal and written communication skills in English
- Strong problem-solving skills with the ability to analyze information and make sound decisions
- Proficient in data entry with a high level of accuracy
- Ability to multitask and handle high call volumes in a fast-paced environment
- Previous experience in a call center or customer service role is preferred but not required

**Job Types**: Full-time, Permanent

Pay: From £25,091.85 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 30/04/2024