Call Centre Agent

5 months ago


Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

The call centre is the main communications for the Liverpool University Hospital NHS Foundation Trust. We receive approximately 130,000 calls per month and 20000 outpatient appointment calls per month.

We are looking for an enthusiastic individual to join the team.

We are offering one 30 hour post with no set work pattern; you will be working according to the needs of the service. Previous roles in a similar environment preferential as we are looking for someone who has an understanding of NHS terminology and structure. You will need to have experience working under pressure and work part of a team.

The department operates on a 24/7 service including all bank holidays and weekends, so flexible approach to work is required.

Answering hundreds of calls daily handling queries quickly and efficiently using bespoke software packages to do so.

Manning hospital emergency call line and liaising with correct emergency teams.

Upkeep and maintenance of hospital paging system.
Monitor and report critical gas alarms for repair.

Report lift entrapments and liaise with those entrapped.

Operating the iPM system for Outpatient Appointments, Patient Enquiries.

NWAS Northwest Ambulance booking service

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

**Follow us on Social Media**:
Facebook - Liverpool University Hospitals Careers

Responsible for emergency calls and keeping associated records, Cardiac Arrest, Fire, Bomb, Major Incident

Operating internal and external paging systems for on-call staff and keeping associated records.

Operating alarm systems and keeping associated records.

Reception and general clerical duties

Updating patient information

Re-booking patient appointments

Patient search/enquiries

Booking transportation

Reporting telephone faults to the Communications Supervisor

Operating the taxi system and keeping associated records.

Responsible for maintaining a clean and tidy work station.

Other appropriate duties as allocated by the supervisor/manager.

Where staff absences or lateness for work would cause the switchboard to be unmanned it is the requirement that the Telephonist on duty remains to cover the switchboard until relief is available.

In the event of an emergency it may be necessary to require staff to remain on duty to provide sufficient cover on the switchboard to handle the emergency.

Staff may be requested from time to time to work over and above those hours within their contract to help cover absences of other members of staff.


  • Call Centre Agent

    5 months ago


    Liverpool, United Kingdom Sales Bloom Full time

    **Responsibilities**: - Demonstrate a high level of customer service. - Provide advice and guidance to customers on product selection. - Develop and maintain relationships with customers. - Maintain accurate records of customer interactions. - Manage customer complaints in a professional manner. - Monitor sales performance and suggest improvements. - Stay...

  • Call Centre Agent

    5 months ago


    Liverpool, United Kingdom HLA Recruitment Ltd Full time

    We are currently hiring for a call centre agents to support our clients legal practice in Liverpool. This is an excellent opportunity for the right person who may have strong customer service experience in person or over the phone. This is a full-time office based role. Existing experience of claims would be ideal but not essential. If you have call centre...

  • Call Centre Agent

    5 months ago


    Liverpool, United Kingdom HLA Recruitment Ltd Full time

    We are currently hiring for a call centre agents to support our clients legal practice in Liverpool. This is an excellent opportunity for the right person who may have strong customer service experience in person or over the phone. This is a full-time office based role. Existing experience of claims would be ideal but not essential. If you have call centre...

  • Call Centre Agent

    5 months ago


    Liverpool, United Kingdom RECRUIT RIGHT Full time

    We currently have some exciting opportunities to work with our client in Liverpool City Centre. These roles are permanent roles within a successful and thriving organisation. **Purpose of the role** You will be he first point of contact for customers that are calling. The opening call will be a lot of information gathering and listening to the client...

  • Call Centre Agent

    5 months ago


    Liverpool, United Kingdom Envisage Design Ltd Full time

    **About us** Envisage Design Ltd is a small business in Liverpool. We are professional, agile and innovative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training We are looking for individuals who have a background in call centre to join our team. **Responsibilities**: - Engage with potential customers. -...


  • Liverpool, United Kingdom Phillips & Cohen Associates Full time

    Job Advert **Debt Recovery Agent Full-time, Permanent** Join Ardent Credit Services as a Debt Recovery Agent in Kirkby, Knowsley, L33 7XW. Starting salary from £22,000 per annum plus non-contractual incentives and bonus. As Part of the Phillips & Cohen Associates global group of companies, Ardent Credit Services Ltd is a successful and professional debt...


  • Liverpool, United Kingdom HWRK LTD Full time

    **Sales Advisor /Outbound** The UK’s leading Teachers resource, is now recruiting for outbound sales agents. Must have expertise and experience in the sales sector, should have an independent motivation to work on own initiative, and as part of a team. Our mission is to promote this teaching brand to businesses UK wide. Located in modern offices within...

  • Call Centre Agent

    7 months ago


    Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

    Responsible for emergency calls and keeping associated records, Cardiac Arrest, Fire, Bomb, Major Incident Operating internal and external paging systems for on-call staff and keeping associated records. Operating alarm systems and keeping associated records. Reception and general clerical duties Updating patient information Re-booking patient appointments...

  • Call Centre Agent

    5 months ago


    Liverpool, United Kingdom Emson Builders Limited Full time

    Emson Builders Limited is looking for a Call Center Representative to join our team. The primary responsibility of the Call Center Representative is to manage and respond to customer inquiries and complaints. In addition, this role will also be responsible for ensuring that new and existing customers are satisfied with the services provided by Emson Builders...

  • Call Center Advisor

    5 months ago


    Liverpool, United Kingdom J11247 Full time

    _Call centre agent _ Location - Liverpool Working hours: Full time hours-Tuesday - Saturday 9am-6pm; Part time hours - 2 days in the week and one day at the weekend - 4pm-10:30pm Our client based in Liverpool is looking for Call centre advisors to answer inbound calls for various different companies and deal with their queries. Role Objectives - To answer...

  • Call Centre Adviser

    5 months ago


    Liverpool, United Kingdom Jackson Lees Group Full time

    **Job Title: Call Centre Adviser** **Reporting**:Reports to the Contact Team Manager **Office Location**: Liverpool **Key accountabilities**: - To be the first point of contact for our clients - Deliver the highest quality customer service - To be able to handle high volume of calls as expected in a contact centre environment - Support the needs of the...

  • Call Centre Agent

    5 months ago


    Liverpool, United Kingdom Vision One Research Limited Full time

    The goal is to help the company grow by bringing in customers and developing business. **Requirements and skills**: - Proven experience as telesales representative or other sales/customer service role - Proven track record of successfully meeting sales quota preferably over the phone - Good knowledge of relevant computer programs (e.g. CRM software) and...


  • Liverpool, United Kingdom ETMAD Full time

    **Job Title: Call Centre Representative** **Company: ETMAD** **Location: Liverpool** **Key Responsibilities**: - Handle a high volume of inbound and outbound calls in a timely manner - Respond to customer inquiries and provide accurate information about our products and services - Resolve customer complaints and issues efficiently, escalating when...


  • Liverpool, United Kingdom Emson Creative Consulting Full time

    **About us** Emson Creative Consulting is a small business in Liverpool. We are supportive, rewarding and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Responsibilities**: - Conduct outbound calls to potential customers - Follow a script to provide information about...

  • Call Handler

    1 month ago


    Liverpool, United Kingdom CV-Library Full time

    Job role: Call Handler (Day shift) Location: Liverpool, L3 9PP HYBRID 60% office based, 40% remote working- office days are scheduled to align with business needs on a rota basis. Hourly rate: £12.84ph Working Days/Hours: Monday to Friday, 37 hours per week, 08:45 to 17:09 Brook Street in partnership with the Home Office has a fantastic...

  • Call Handler

    2 months ago


    Liverpool, United Kingdom Brook Street NMR Full time

    Job role: Call Handler (Day shift) Location: Liverpool, L3 9PPHYBRID 60% office based, 40% remote working- office days are scheduled to align with business needs on a rota basis.Hourly rate: £12.84phWorking Days/Hours: Monday to Friday, 37 hours per week, 08:45 to 17:09Brook Street in partnership with the Home Office has a fantastic opportunity to join...


  • Liverpool, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Liverpool. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - Casual work attire - Safe work environment - On-the-job training Switch Advisor Ltd is looking for a full-time Call Center Agent to join our Customer Service/Sales team in...


  • Liverpool, United Kingdom Otterspool Adventure Full time

    Otterspool Group are looking to expand their strong sales team with a call centre agent. The new position will consist of taking incoming calls, making outgoing calls, taking bookings, selling products and dealing with customer queries. Competent telephone manner is a must with previous experience of at least 2 years. Otterspool Group are an independently...


  • Liverpool, United Kingdom CV-Library Full time

    We have an excellent opportunity for a Pension Customer Support Agent to join a large pensions provider in Liverpool assisting customers with day to day enquires regarding their pension account. Role Summary As a Pension customer support agent, you will be supporting pension account holders with day-to-day queries regarding their account and pension. You...


  • Liverpool, United Kingdom CV-Library Full time

    We have an excellent opportunity for a Pension Customer Support Agent to join a large pensions provider in Liverpool assisting customers with day to day enquires regarding their pension account.  Role Summary As a Pension Customer Support Agent, you will be supporting pension account holders with day-to-day queries regarding their account and...