Call Handler/receptionist

4 months ago


Liverpool, United Kingdom Otterspool Adventure Full time

Otterspool Group are looking to expand their strong sales team with a call centre agent. The new position will consist of taking incoming calls, making outgoing calls, taking bookings, selling products and dealing with customer queries. Competent telephone manner is a must with previous experience of at least 2 years.

Otterspool Group are an independently owned children's leisure business with sites across the North West. The call centre is based at Otterspool Adventure. The position can be full or part time.

We're looking for friendly, confident individuals who can work efficiently in a fast-paced environment.

We are consistently busy throughout the year and bring in all types of bookings, from families, individuals, schools, football teams, scouts & guide groups as well as many more. This is why the role you will play is exceptionally crucial.

The Role

You will be the first point of contact for anyone looking to book over the phone and for those who wish to make enquiries.

You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
- Punctual
- Friendly
- Intelligent
- Can work quickly under pressure
- Well-presented

If this person is you, we want to hear from you

**Responsibilities**:

- Perform various clerical and administrative tasks to support the office operations
- Handle incoming and outgoing phone calls with professionalism and excellent phone etiquette
- Assist with data entry and maintaining accurate records
- Utilize computerized systems and software
- Provide general administrative support as needed

**Requirements**:

- Strong organizational skills with attention to detail
- Proficient in computer skills, including typing and data entry
- Familiarity with administrative tasks and office procedures
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks effectively

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Job Types**: Full-time, Part-time

**Salary**: £5.28-£10.42 per hour

**Benefits**:

- Discounted or free food
- Free parking

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Weekend availability

Work Location: In person



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