Inbound Customer Service Call Handler

4 months ago


Liverpool, United Kingdom Raewyn Consultancy Full time

**An experienced Inbound Customer Service Call Handler is required to join our client based in Liverpool City Centre.**

**Working for an award-winning company who are the largest provider of their service in the UK. This role is based in a department within a bigger office environment and is not your average call centre as there are no targets but they have a high focus on customer satisfaction.**

**The company are recognised as a five-star provider by their community and are rated as excellent on Trustpilot. They also highly value their employee’s wellbeing offering great benefits and stability.**

**Working Monday to Friday, 35.75 hours per week between the hours of 8.00am - 6.00pm (actual times to be agreed with your line manager) with a salary of £23,788. Your first 6 months will be office based in Liverpool city centre while you complete full training. After successful completion of your probation period you can be home based for 3 days a week and in the office for 2 days per week.**

**Please note: to be considered for this role you must be able to successfully pass a DBS check.**

**About the role**:

- Answer and handle incoming telephone calls in a professional, courteous and timely manner
- Respond to telephone queries by checking details on an in-house system
- Process claim forms as required
- Ensure adherence to regulatory and compliance issues at all times

**To be considered for this role you will have experience in any of the below**:

- Inbound customer service call handling
- Quality call handling
- Experience of resolving customer queries to the highest standards
- Proficient Excel user
- Able to successfully pass a DBS check

**Your past job title may have been**:

- Inbound Customer Service Advisor
- Inbound Customer Service Call Handler
- Claims Advisor
- Policy Advisor
- Inbound Call Handler
- Call Centre Representative

**You may have experience working in**:

- Banking
- Insurance
- Claims
- Medical/NHS

**Benefits**:

- Working in a role that is not your average call centre as there are no targets but a high focus on customer satisfaction
- 25 days holiday plus bank holidays (increasing with service)
- Excellent pension
- Fantastic wellbeing package
- 3 days per week working from home
- Monday to Friday 8.45am - 5.00pm

**To Apply**:
If you’re a committed and experienced Inbound Customer Service Call Handler looking to work for a stable company where you can create a career, we would love to hear from you, please send your CV.

Pay: £23,788.00 per year

**Benefits**:

- Casual dress
- Company pension
- Health & wellbeing programme
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Inbound telephone customer service: 2 years (required)

Work Location: Hybrid remote in Liverpool

Reference ID: AH231



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