Inbound Customer Service Call Handler
3 months ago
**An experienced Inbound Customer Service Call Handler is required to join our client based in Liverpool City Centre.**
**Working for an award-winning company who are the largest provider of their service in the UK. This role is based in a department within a bigger office environment and is not your average call centre as there are no targets but they have a high focus on customer satisfaction.**
**The company are recognised as a five-star provider by their community and are rated as excellent on Trustpilot. They also highly value their employee’s wellbeing offering great benefits and stability.**
**Working Monday to Friday, 35.75 hours per week between the hours of 8.00am - 6.00pm (actual times to be agreed with your line manager) with a salary of £23,788. Your first 6 months will be office based in Liverpool city centre while you complete full training. After successful completion of your probation period you can be home based for 3 days a week and in the office for 2 days per week.**
**Please note: to be considered for this role you must be able to successfully pass a DBS check.**
**About the role**:
- Answer and handle incoming telephone calls in a professional, courteous and timely manner
- Respond to telephone queries by checking details on an in-house system
- Process claim forms as required
- Ensure adherence to regulatory and compliance issues at all times
**To be considered for this role you will have experience in any of the below**:
- Inbound customer service call handling
- Quality call handling
- Experience of resolving customer queries to the highest standards
- Proficient Excel user
- Able to successfully pass a DBS check
**Your past job title may have been**:
- Inbound Customer Service Advisor
- Inbound Customer Service Call Handler
- Claims Advisor
- Policy Advisor
- Inbound Call Handler
- Call Centre Representative
**You may have experience working in**:
- Banking
- Insurance
- Claims
- Medical/NHS
**Benefits**:
- Working in a role that is not your average call centre as there are no targets but a high focus on customer satisfaction
- 25 days holiday plus bank holidays (increasing with service)
- Excellent pension
- Fantastic wellbeing package
- 3 days per week working from home
- Monday to Friday 8.45am - 5.00pm
**To Apply**:
If you’re a committed and experienced Inbound Customer Service Call Handler looking to work for a stable company where you can create a career, we would love to hear from you, please send your CV.
Pay: £23,788.00 per year
**Benefits**:
- Casual dress
- Company pension
- Health & wellbeing programme
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Inbound telephone customer service: 2 years (required)
Work Location: Hybrid remote in Liverpool
Reference ID: AH231
-
Inbound Customer Service Advisor
4 months ago
Liverpool, United Kingdom Raewyn Consultancy Full time**An experienced Inbound Customer Service Call Advisor is required to join our client based in Liverpool City Centre.** **Working for an award-winning company who are the largest provider of their service in the UK. This role is based in a department within a bigger office environment and is not your average call centre as there are no targets but they have...
-
Weekend Call Handler
1 month ago
Liverpool, United Kingdom NMS Recruit Full timeI am looking for some Weekend Inbound Call Handlers to take inbound calls working for a great company based in Bromborough, Wirral.This role is starting asap and could lead to a permanent opportunity for the right candidates.Full paid training will be given and you will be paid an hourly rate of £11.44 per hour, paid weekly.Must have previous customer...
-
Experienced Telephone Call Handler
4 months ago
Liverpool, United Kingdom Otterspool Adventure Full time**Otterspool Adventure **are currently looking for a **Experienced Telephone Call Handler / Administrator **to join their team based in **Aigburth**. This position **is full time hours (approximately 37.5 hours per week)**, you must be able to work weekend shifts. In return, you will receive a **competitive rate of £12 per hour**. Here at Otterspool...
-
Inbound Customer Service Representative
3 months ago
Liverpool, United Kingdom Raewyn Consultancy Full time**An experienced Inbound Customer Service Advisor is required to join our client based in Liverpool City Centre. This is working for an award-winning company who are the largest provider of their service in the UK. They are recognised as a five-star provider by their community and are rated as excellent on Trustpilot. The company also highly values their...
-
Inbound Customer Service Advisor
4 months ago
Liverpool, United Kingdom Raewyn Consultancy Full time**An experienced Inbound Customer Service Advisor is required to join our client based in Liverpool City Centre. The role is working for an award-winning company who are the largest provider of their service in the UK. They are recognised as a five-star provider by their community and are rated as excellent on Trustpilot. The company also highly values their...
-
Inbound Customer Service Advisor
3 months ago
Liverpool, United Kingdom Raewyn Consultancy Full time**An experienced Inbound Customer Service Advisor is required to join our client based in Liverpool City Centre. The role is working for an award-winning company who are the largest provider of their service in the UK. They are recognised as a five-star provider by their community and are rated as excellent on Trustpilot. The company also highly values their...
-
Inbound Customer Support Advisor
4 months ago
Liverpool, United Kingdom Raewyn Consultancy Full time**An experienced Inbound Customer Support Advisor is required to join our client based in Liverpool City Centre.** **Working for an award-winning company who are the largest provider of their service in the UK. This role is based in a department within a bigger office environment and is not your average call centre as there are no targets but they have a...
-
Ambulance Service Call Handler
2 days ago
Liverpool, Liverpool, United Kingdom North West Ambulance Service NHS Trust Full timeAbout the RoleWe are seeking a skilled and compassionate Call Handler to join our team at North West Ambulance Service NHS Trust. As a Call Handler, you will be the first point of contact for patients in need of emergency medical treatment and transport.Key ResponsibilitiesManage a variety of calls from patients, gathering information and providing clear,...
-
Ambulance Service Call Handler
3 days ago
Liverpool, Liverpool, United Kingdom North West Ambulance Service NHS Trust Full timeAbout the RoleWe are seeking a skilled and compassionate Call Handler to join our team at North West Ambulance Service NHS Trust. As a Call Handler, you will be the first point of contact for patients in need of emergency medical treatment and transport.Key ResponsibilitiesManage a variety of calls from patients, gathering information and providing clear,...
-
Service Call Handler
7 days ago
Liverpool, United Kingdom Liberty Group Full timeLiberty has an exciting opportunity for a Service Call Handler to join our team based in the Knowsley area. You will be working on full time, permanent basis, 40 hours per week Monday to Friday. In return, you will receive a salary of £24,960 per annum Plus Excellent Benefits! We are an experienced and innovative property services business that is...
-
Service Call Handler
5 days ago
Liverpool, United Kingdom Liberty Group Full timeLiberty has an exciting opportunity for a Service Call Handler to join our team based in the Knowsley area. You will be working on full time, permanent basis, 40 hours per week Monday to Friday. In return, you will receive a salary of GBP24,960 per annum Plus Excellent Benefits! We are an experienced and innovative property services business that is...
-
Nwas Call Handler
3 months ago
Liverpool, United Kingdom North West Ambulance Service Full timeAre you looking for a new career? One where you can really make a difference? Being an NWAS Call Handler is more than just answering calls, it's about providing an appropriate response to our patients urgent health care needs, offering advice and reassurance and signposting or transferring to appropriate providers. Covering the whole of the North West of...
-
Service Call Coordinator
2 days ago
Liverpool, Liverpool, United Kingdom Liberty Group Full timeWe are seeking a skilled Service Call Handler to join our team at the Liberty Group, based in the Knowsley area. This is a full-time, permanent position, working 40 hours per week, Monday to Friday.The successful candidate will be responsible for:Talking to customers to confirm scheduled service appointments, both inbound and outbound callsRescheduling...
-
Service Call Coordinator
2 days ago
Liverpool, Liverpool, United Kingdom Liberty Group Full timeWe are seeking a skilled Service Call Handler to join our team at the Liberty Group, based in the Knowsley area. This is a full-time, permanent position, working 40 hours per week, Monday to Friday.The successful candidate will be responsible for:Talking to customers to confirm scheduled service appointments, both inbound and outbound callsRescheduling...
-
Weekend Customer Service Representative
3 weeks ago
Liverpool, Liverpool, United Kingdom NMS Recruit Full timeJob Opportunity: Weekend Inbound Call HandlerAbout the Role:We are seeking highly motivated and customer-focused individuals to join our team as Weekend Inbound Call Handlers. As a Call Handler, you will be responsible for providing exceptional customer service to our clients, handling inbound calls in a professional and efficient manner.Key...
-
Inbound Customer Service Advisor
4 months ago
Liverpool, United Kingdom Recruit Right Full time**Job Title: Inbound Customer Service Advisor** **Location: Liverpool City Centre** **Salary: £20120** **THIS IS NOT A REMOTE ROLE** We currently have some exciting opportunities to work with our client in Liverpool City Centre as an Inbound Customer Service Advisor. These roles are permanent roles within a successful and thriving organisation with a...
-
Call Handler Icc
4 months ago
Liverpool, United Kingdom North West Ambulance Service NHS Trust Full time**Salary**: Band 3. Basic pay £22,816 rising to £24,336 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of £30,000 per annum, before tax...
-
Inbound Customer Advisor
3 months ago
Liverpool, United Kingdom Raewyn Consultancy Full time**An experienced Inbound Customer Advisor is required to join our client based in Liverpool City Centre.** **Working for an award-winning company who are the largest provider of their service in the UK. This role is based in a department within a bigger office environment and is not your average call centre as there are no targets but they have a high focus...
-
Call Centre Motor Claims Handler
4 months ago
Liverpool, United Kingdom Resolve Recruitment Services Full timeAre you interested in a rewarding career in insurance? Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Call Centre Trained Total Loss Claims Handler to join their fast-paced claims division. This position would suit someone with a few years contact centre...
-
Call Centre Motor Claims Handler
4 months ago
Liverpool, United Kingdom Resolve Recruitment Services Full timeAre you interested in a rewarding career in insurance? Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Call Centre Trained Total Loss Claims Handler to join their fast-paced claims division. This position would suit someone with a few years contact centre...