Inbound Customer Service Advisor
3 months ago
**An experienced Inbound Customer Service Advisor is required to join our client based in Liverpool City Centre. The role is working for an award-winning company who are the largest provider of their service in the UK. They are recognised as a five-star provider by their community and are rated as excellent on Trustpilot. The company also highly values their employee’s wellbeing and career journey offering great benefits and stability.**
**Working Monday to Friday 8.45am - 5.00pm with a salary of £22,655. Your first 6 months will be office based in Liverpool city centre while you complete full training. After successful completion of your probation period you can be home based for 3 days a week and in the office for 2 days per week.**
**Please note: to be considered for this role you must be able to successfully pass a DBS check.**
**About the role**:
- Answer and handle incoming telephone calls in a professional, courteous and timely manner
- Respond to telephone queries by checking details on an in-house system
- Process claim forms as required
- Ensure adherence to regulatory and compliance issues at all times
**To be considered for this role you will have**:
- Inbound Customer Service Advisor experience
- Quality call handling
- Experience of resolving customer queries to the highest standards
- Proficient Excel user
- Able to successfully pass a DBS check
**Your past job title may have been**:
- Inbound Customer Service Advisor
- Claims Advisor
- Telephony
- Policy Advisor
- Inbound Call Handler
- Call Centre Representative
- Receptionist
**You may have experience working in**:
- Banking
- Insurance
- Claims
- Medical/NHS
**Benefits**:
- 25 days holiday plus bank holidays (increasing with service)
- Excellent pension
- Fantastic wellbeing package
- 3 days per week working from home
- Monday to Friday 8.45am - 5.00pm
**To Apply**:
If you’re a committed and experienced Inbound Customer Service Advisor looking to work for a stable company where you can create a career, we would love to hear from you, please send your CV.
**Salary**: £22,655.00 per year
**Benefits**:
- Casual dress
- Company pension
- Health & wellbeing programme
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Liverpool
Reference ID: AH582
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