Inbound Customer Service Advisor

4 months ago

Liverpool, United Kingdom Recruit Right Full time

**Job Title: Inbound Customer Service Advisor**

**Location: Liverpool City Centre**

**Salary: £20120**

**THIS IS NOT A REMOTE ROLE**

We currently have some exciting opportunities to work with our client in Liverpool City Centre as an Inbound Customer Service Advisor. These roles are permanent roles within a successful and thriving organisation with a chance to progress and grow within a great company.

**Purpose of the role**

As an Inbound Customer Service Advisor You will be the first point of contact for customers that are calling. The opening call will be a lot of information gathering and listening to the client ensuring that you collect all information required.

**Duties**
- To take inbound calls from customers as a result of a motor incident
- Collect the required information accurately
- To provide an excellent customer experience by way of a friendly telephone manner and active listening
- To provide clear communication to customers and/or their representatives
- Adhere to Service Level Agreements
- To liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To adhere to company policies and procedures

**Job Requirements**
- Previous experience working within a telephone-based customer service/contact centre environment.
- Professional approach
- Outstanding communication and customer service skills
- Strong written, oral and interpersonal skills
- An ability to work using own initiative within boundaries
- An ability to work in a fast-paced environment
- An ability to work effectively with people across a wide range of levels and responsibilities
- Good IT/Keyboard skills
- Attention to detail
- Good team working skills

This organisation prides themselves in providing a positive working environment where the common goal is to work together towards on growing success. They understand that success as a business depends on the success of the people, and they established an environment where all of the employees feel valued and able to perform at their best.

**Job Types**: Full-time, Permanent

**Salary**: £19,048.00-£20,120.00 per year

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekend availability

Work Location: In person

Reference ID: JBRR

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