Lead Receptionist

6 months ago


Liverpool, United Kingdom Otterspool Adventure Full time

**Otterspool Adventure **are currently looking for a **Experienced Receptionist / Administrator **to join their team based in **Aigburth**. This position **is full time hours (approximately 37.5 hours per week)**, you must be able to work weekend shifts. In return, you will receive a **competitive rate of £12 per hour**.

Here at Otterspool Adventure, our outdoor activities are unrivaled. The aim of our Liverpool play centre is to keep the little ones entertained, especially throughout Summer

Otterspool Promenade is a Merseyside family favorite - with hundreds flocking there on a sunny day to enjoy the stunning views of the River Mersey. A more peaceful area of the city, free from the hustle and bustle of the centre, it’s no wonder this is a great place to take the little ones.

We are looking to recruit an **experienced** telephone call handler / administrator to be responsible for our new call centre area.

As our **Telephone Call Handler / Administrator**, you will primarily be responsible for handling inbound calls for three of our businesses. This will include
- Taking bookings
- Understanding how each of the businesses operate and can give customers accurate information
- Upselling any extras to potential customers
- Delivering “World Class” customer service as defined in our company guarantee
- Making outbound calls when required
- Representing the company in a professional manner at all times
- Building rapport with customers and colleagues
- Managing daily workflow
- Complete any other duties and tasks requested in line with business needs

This isn’t your average contact centre role, it’s a fast-paced environment where you will deal with a wide range of enquiries. Experience as an Inbound Call Handler, Customer Service Advisor would be ideal for the role and allow you to hit the ground running.

**What we are looking for in our Experienced Telephone Call Handler / Administrator Call Handler**:

- Proven customer service skills
- Experience handling inbound and outbound calls
- Professional telephone manner
- Exceptional computer literacy and typing skills
- Excellent listening skills
- Ability to multitask
- Able to use own initiative
- Confident on the telephone
- A good level of spelling and grammar
- Highly motivated individual
- Excellent timekeeping and attendance
- Good attention to detail

Otterspool Adventure operate between 08:30-18:00 Monday to Sunday..

So, if you feel you have the skills and experience to join our team as our new **Telephone Receptionist & Inbound Call Handler**, then why not click **‘’apply’’ **today We’d love to hear from you

**Job Types**: Full-time, Permanent

Pay: £12.00 per hour

Expected hours: 30 - 37.5 per week

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person


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