Contact Centre Adviser
5 months ago
_Reporting:_ Reports to the Contact Team Manager
- Office Locations:_ Liverpool, Hoylake and Heswall
- Overall purpose:_
To become a Welcome Team Adviser in our Contact Team, who's role it is to provide a helpful and quality service for new and existing client's and contacts.
It's really important for our advisors to understand the needs of who is making contact with us, communicating with them kindly and directing them to the right person with urgency where needed.
- Key accountabilities:_
- To be the first point of contact for our clients and other callers
- Deliver the highest quality customer service
- To be able to handle high volume of calls as expected in a contact centre environment
- Support the needs of the department and/or the business with additional administrative tasks when required
- Meet incoming communication expectations, including volume and service standards
- Understand our client’s needs and progress their call effectively
- Strive to provide the best call experience to all
Following initial training, we will support you to develop and progress to be the best you can be.
- What’s in it for you?:_
- 25 days holiday (Plus bank holidays)
- Pension
- Paycare
- Death in service
- Employee Assistance Programme
- Unlimited access to training academy courses through our own learning academy
- Cycle to work Scheme
- Application:_
Jackson Lees Group is committed to fostering an accepting an inclusive environment for our people and clients. We know that Making A Positive Difference through the practice of law can be achieved best when we celebrate diversity of all kinds.
- Job Type:_ Full-time, Permanent
- Benefits:_
- Company events
- Company pension
- Cycle to work scheme
- Sick pay
- Store discount
- Schedule_:
- 8 hour shift
- Day shift
- Monday to Friday
- Work Location:_ Liverpool City Centre initially with possibility of Hybrid working following initial training.
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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