Contact Centre Representative

5 months ago


Liverpool, United Kingdom QVC Full time

UK218

Contact Centre Representative

We have an exciting opportunity within our Customer Care Team in Knowsley as Contact Centre Representative.

Please view our

video

to find out more about what it's like to work in our Contact Centre at QVC.

Hourly Pay

£13.04 per hour

Contract type
- Permanent
- Full-time

Work hours
- Monday, Friday, Saturday and Sunday: 08:00-18:00 - 37.5 hours

What will I do as a Customer Care Team Member?

In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world class customer service. Our Customer Care Team Members handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy.

Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.

To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience - which will include four weeks of training.

About You - To be in your role you'll need:

- The desire to deliver a first-class customer service experience
- Take ownership of performance and always seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Have Experience interpreting and responding to customer questions.
- Experience using a computer is necessary in this role.

Work from home approach (Minimum of first 3 months working onsite)

We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.

What will I get in return?

The opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths - which offers even more exciting opportunities to learn and support our customer.

LI-Onsite

INDOPS

If you enjoy being a part of a team, creating experiences and delighting customers, it’s so you. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate

flexible working options, our Qurated community

, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members We offer a comprehensive Total Rewards package including competitive compensation and great benefits, employee assistance/wellbeing programmes, and much more. With friendly teams, ambitious projects and fast-moving careers, working with us - it’s so you

for assistance. QVC UK is a Disability Confident employer and operates a

Guaranteed Interview Scheme



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