Contact Centre Representative
6 months ago
UK218
Contact Centre Representative
We have an exciting opportunity within our Customer Care Team in Knowsley as Contact Centre Representative.
Please view our
video
to find out more about what it's like to work in our Contact Centre at QVC.
Hourly Pay
£13.04 per hour
Contract type
- Permanent
- Full-time
Work hours
- Monday, Friday, Saturday and Sunday: 08:00-18:00 - 37.5 hours
What will I do as a Customer Care Team Member?
In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world class customer service. Our Customer Care Team Members handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy.
Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.
To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience - which will include four weeks of training.
About You - To be in your role you'll need:
- The desire to deliver a first-class customer service experience
- Take ownership of performance and always seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Have Experience interpreting and responding to customer questions.
- Experience using a computer is necessary in this role.
Work from home approach (Minimum of first 3 months working onsite)
We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.
What will I get in return?
The opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths - which offers even more exciting opportunities to learn and support our customer.
LI-Onsite
INDOPS
If you enjoy being a part of a team, creating experiences and delighting customers, it’s so you. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate
flexible working options, our Qurated community
, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members We offer a comprehensive Total Rewards package including competitive compensation and great benefits, employee assistance/wellbeing programmes, and much more. With friendly teams, ambitious projects and fast-moving careers, working with us - it’s so you
for assistance. QVC UK is a Disability Confident employer and operates a
Guaranteed Interview Scheme
-
Contact Centre Representative
6 months ago
Liverpool, United Kingdom QVC Full timeUK218 Contact Centre Representative We have an exciting opportunity within our Customer Care Team in Knowsley as Contact Centre Representative. Please view our video to find out more about what it's like to work in our Contact Centre at QVC. Hourly Pay £13.04 per hour Contract type - Permanent - Full-time Work hours- On Call Days Monday - Sunday:...
-
Contact Centre Team Leader
1 day ago
Liverpool, United Kingdom RWR Recruitment Full time**Contact Centre - Team Leader** **Birmingham** **£25,000k** **37.5 Hours per week : Monday-Sunday (Rota between 8am-8pm)** **Are you looking for a new challenge?** **Are you confident to lead a team of agents within a fast paced environment?** You have previous experience of working within a contact centre dealing with the financial industry. You have a...
-
Contact Centre Trainer
2 days ago
Liverpool, United Kingdom Page Personnel Full timeThriving Business - Progression Opportunities **About Our Client**: For more than 30 years, your new company offers innovative services. The company has a very loyal customer base and sells products through multiple channels This is an exciting opportunity to join a thriving, busy team. Whilst leading your team, responsibilities will include: - Own and...
-
Contact Centre Adviser
6 months ago
Liverpool, United Kingdom Jackson Lees Group Full time_Reporting:_ Reports to the Contact Team Manager - Office Locations:_ Liverpool, Hoylake and Heswall - Overall purpose:_ To become a Welcome Team Adviser in our Contact Team, who's role it is to provide a helpful and quality service for new and existing client's and contacts. It's really important for our advisors to understand the needs of who is making...
-
Contact Centre Skills Trainer
4 weeks ago
Liverpool, Liverpool, United Kingdom KM Education Recruitment Ltd Full timeJob Title:Contact Centre Skills TrainerAbout the Role:We are seeking an experienced Contact Centre Skills Trainer to deliver accredited pre-employment qualifications in Contact Centre operations up to Levels 1 and 2. The successful candidate will have a strong background in teaching, training, or assessing within a contact centre environment.The ideal...
-
Contact Centre Adviser
7 months ago
Liverpool, United Kingdom Jackson Lees Group Full timeReporting: Reports to the Contact Team Manager Office Locations: Liverpool, Hoylake and Heswall Overall purpose: Key accountabilities: - To be the first point of contact for our clients - Deliver the highest quality customer service - To be able to handle high volume of calls as expected in a contact centre environment - Support the needs of the...
-
Trainer and Educator for Contact Centres
4 weeks ago
Liverpool, Liverpool, United Kingdom KM Education Recruitment Ltd Full timeAbout the Job:We are looking for a highly motivated and experienced Customer Service Training Professional to join our team as a Contact Centre Skills Trainer. As a trainer, you will play a crucial role in delivering accredited pre-employment qualifications in Contact Centre operations up to Levels 1 and 2.The successful candidate will have a strong...
-
Pts Contact Centre Agent
4 days ago
Liverpool, United Kingdom North West Ambulance Service Full timeOpportunities have arisen for the position of a PTS Contact Centre Agent within the Northwest Ambulance Patient Transport Service based in their PTS Contact Centres. We are looking for dynamic individuals who work well within a team, have excellent listening, communication, and customer service skills, and thrive in a fast moving and at times, challenging...
-
Contact Centre Tutor
1 month ago
Liverpool, United Kingdom CV-Library Full timeKM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Contact Centre Trainer Assessor Location: Remote with occasional classroom-based delivery Salary: £30,000 + bonus potential Type: Full Time, Permanent Essential Criteria: * Must hold a recognised Assessor award (D32/33, A1, CAVA or TAQA). * Must...
-
Contact Centre Agent
7 months ago
Liverpool, United Kingdom The Skills Angels Full timeWe are delighted to be partnering with an employer based in Liverpool City Centre as they seek to add Part-Time Customer Service Advisors to their team. Hours - Monday-Friday 1:30pm-6:30pm Pay Rate - £11.44 per hour plus bonus and commission Responsibilities - Customer Service Advisors are required to make outbound calls to our existing contact base...
-
Contact Centre Agent
7 months ago
Liverpool, United Kingdom Neway International Ltd Full timeNeway are looking for a Contact Centre Officer to join our client based with Liverpool City Council. This role is starting 11th Dec, working Monday to Friday between 10am to 4:30pm (31.5 hours) a week. Initially for a 3 month contract that will be extended after review. Pay Rate is £12.71 p/h PAYE As a Customer Services Advisor you will be dealing with...
-
Contact Centre Training Professional
2 weeks ago
East Liverpool, Ohio, United Kingdom CV-Library Full timeContact Centre Tutor / Trainer RoleCV-Library is looking for an experienced Education and Skills Trainer to join our team. As a Contact Centre Tutor / Trainer, you will be responsible for delivering accredited pre-employment qualifications in Contact Centre at Levels 1 and 2.ResponsibilitiesDeliver training online and in groups, focusing on Maths, English,...
-
Call Centre Representative
6 months ago
Liverpool, United Kingdom ETMAD Full time**Job Title: Call Centre Representative** **Company: ETMAD** **Location: Liverpool** **Key Responsibilities**: - Handle a high volume of inbound and outbound calls in a timely manner - Respond to customer inquiries and provide accurate information about our products and services - Resolve customer complaints and issues efficiently, escalating when...
-
Contact Centre Team Member
3 days ago
Liverpool, United Kingdom Everpool Full time**Title: Contact Centre Team Member** **Location: Bootle, Liverpool** **Salary: Basic £20k to £22k depending on experience + bonus scheme** **What is the role?** **Due to consistent and continued growth, we have several exciting opportunities to hire a number of customer focused and results driven Customer Service Advisors to join our service contact...
-
Child Contact Centre Worker
2 weeks ago
East Liverpool, Ohio, United Kingdom Swan Family Centres Limited Full timeSwan Family Centres Limited is seeking a skilled Child Contact Centre Worker to deliver high-quality services to vulnerable children and families. As a key member of our team, you will play a critical role in supporting children's well-being and promoting positive relationships within families.Responsibilities:Provide expert support to families during...
-
Contact Centre Consultant
7 months ago
Liverpool, United Kingdom Haigh Recruitment Consultants Full timeI'm recruiting a Contact Centre Consultant for a Public Sector contract - as above this an urgent requirement and therefore we're looking for someone to start asap without long notice periods. The initial contract will run until the end of August - however it is highly likely to be extended for a much longer period. Role requirements and details are below...
-
Pts Contact Centre Agent
3 days ago
Liverpool, United Kingdom North West Ambulance Service NHS Trust Full timeOpportunities have arisen for the position of a PTS Contact Centre Agent within the Northwest Ambulance Patient Transport Service based in their PTS Contact Centres. We are looking for dynamic individuals who work well within a team, have excellent listening, communication, and customer service skills, and thrive in a fast moving and at times, challenging...
-
Contact Centre Adviser
7 months ago
Liverpool, United Kingdom Jackson Lees Group Full time** Hiring due to team expansion** - Office Locations:_ Liverpool, Hoylake and Heswall - Overall purpose:_ To become a Welcome Team Adviser, who's role it is to provide a helpful and quality service to new and existing clients, and contacts. It's important our advisers listen to our clients, communicate effectively and with kindness whilst guiding them...
-
Contact Centre Agent
2 days ago
Liverpool, United Kingdom Davies Resourcing Full timeINDTEM **Contact Centre Agent - Fraud Department - Banking** We are currently working with a bank who are looking to hire multiple Customer Service Agents on an interesting and exciting contract answering fraud and general banking enquiries. This is a great opportunity for anyone that is looking to work for a Tier 1 UK retail bank and progress their...
-
Contact Centre Training Manager
4 weeks ago
East Liverpool, Ohio, United Kingdom KM Education Recruitment Ltd Full timeWe are seeking a highly skilled Contact Centre Tutor / Trainer to join our team at KM Education Recruitment Ltd.Key Responsibilities:Deliver high-quality training sessions to clients across the UK.Manage client relationships and expectations.Develop and maintain a thorough knowledge of industry trends and best practices.Work collaboratively with colleagues...