Bookings Administrator
7 months ago
**Bookings Administrator | Administration, Customer Service | Full Time (37.5hrs p/week) | Permanent Contract | £22,386 PA | Excellent Benefits | Sutton Coldfield**
**Duties & Responsibilities**:
- Receive all inpatient bookings from consultants and/or their secretaries and register them onto HMS / SAP
- Process pre-assessment bookings in line with current processes, working closely with nurses and anaesthetists to ensure a complete and comprehensive assessment is carried out for each patient.
- Enter and process inpatient/daycase bookings into SAP and ensure correspondence of admission information is received
- Liaise with NHS Trusts to assist local and national contract requirements to address waiting lists.
- Monitor dates of appointments according to requirements of the contract
**Hours of work/Shift pattern**: Monday to Friday covering shifts between 8am and 5:30pm. Rota basis.
**What we are looking for**:
- Previous customer service experience.
- Administration, contact centre or database management experience.
- Ability to manage own workload including planning, organising, prioritising and problem solving
- Experience of dealing with difficult customers/patients.
- Excellent interpersonal and communication skills.
- Ability to build and maintain effective working relationships, both internally and externally
- Evidence of delivering and exceeding customer expectations, with the ability to handle difficult situations
- Confident telephone manner being able to communicate with a wide range of customers.
- The ability to work effectively as part of a team
- High degree of accuracy, methodical. logical using a common sense approach to changing workloads
- Innovative and proactive with an ability to work to tight deadlines
- Ability to act with tact and discretion and appreciate the confidentiality implications when dealing with personal information
- Fully IT literate and a highly competent user of MS Office.
**Benefits**:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
**_For us, it's more than just treating patients; it's about looking after people. _
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