Patient Services Administrator Team Lead

3 months ago

St Neots, United Kingdom Lakeside Healthcare Full time

**About Lakeside**

**LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

**Living and breathing our values at Lakeside Healthcare**

**Caring & Respect**: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

**Teamwork & Quality**:In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**About the Practice/Department/Team**

Lakeside St Neots has three practices across the town, we are looking for individuals who are enthusiastic within a Primary care role, and want to support and lead a team. You will have a good eye for detail and want to ensure targets are met with a good quality standard, whilst supporting the team to be mutli-skilled in all administration tasks.

The Patient Services Administration team’s priority role is receiving patient data and ensuring patients medical records are updated. Processing patient prescription requests and working alongside the clinical pharmacy team. Referring patients to community and secondary care using information provided by clinical members of staff, deducting patients who have left the practice and summarising patients medical records new to the practice.

We are currently looking for a full-time Administrator Team Lead to join our small, friendly team.

The Management Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients.

**Job Introduction**

Working closely with the Operations & Admin Manager this role will serve as the main point of contact for the Administration Team. You will be responsible for overseeing the work carried out in the Administration Team on a day-to-day basis, ensuring targets are met.

To co-ordinate the team, ensuring that cover is maintained in accordance with the rota and that additional cover is organised at times of unplanned absence

**What you will do**
- You will carry out all aspects of team management including recruitment, selection and interview of potential new team members.
- Carry out appraisals, interim and probationary reviews.
- Organise inductions and training plans with regular 1:1s to be able to monitor performance, highlighting any issues.
- Plan and manage holidays and sickness absence within the team including back to work interviews in accordance with sickness management policies.
- Organise and Lead regular team meetings.

**Essential Criteria**

You will need a good standard of education and working knowledge of IT systems, however training on specific IT systems will be provided. A can-do attitude with good organisational schemes is essential, you will need to be reactive to situations that may occur and be a calm, positive and helpful addition to our growing the team.

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements).
- NHS pension and long service recognition.
- NHS Discounts (Blue Light Card).
- Career opportunities.
- Role specific training and ongoing development.
- Great team environment.
- Lakeside Healthcare is proud to be a Living Wage employer_

Our interview process will aim to meet you in person however some interviews may be carried out virtually. If interviews are carried out at our GP practices, you will be required to wear a mask.

Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.

**Shortlisting**

**Website**

If you would like to take part in our short survey please use the following link;

**Equality, Diversity & Inclusion**

**Equal Opportunities**

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions throughout our recruitment and selection processes and follow recognised industry best practice.

**Salary**: £26

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