Patient Services Advisor

7 months ago

St Neots, United Kingdom Lakeside Healthcare Full time

**About Lakeside**

**LAKESIDE HEALTHCARE **is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

**Living and breathing our values at Lakeside Healthcare**

**Caring & Respect**: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

**Teamwork & Quality**: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**About the Practice**

Lakeside St Neots is a friendly surgery run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided to our community. We build upon this by investing in people, facilities, and equipment to provide services that are more accessible, more convenient, and more diverse within the local community.

**Job Introduction**

We are looking to recruit a full-time Patient Services Advisor to join our busy Reception/Telephone team in St Neots.

The Patient Services Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients.

The successful applicant should have experience of handling high volumes of telephone calls and a focus on customer service, ensuring the patient experience is seamless and when issues do arrive they are dealt with politely and efficiently.

Our core hours of business are 08:00 - 18:00 Monday - Friday. However, the ability to cover evening clinic hours up until 20:30 on a rota basis is essential.

**What you will do**
- Process appointment requests from patients for on the day and future appointments by telephone and in person.
- Answering incoming calls, dealing with patient queries and directing to the most suitable person/department.
- Communicate effectively with patients and carers.
- Registration of new patients - computer data entry and medical records.
- Be able to cover all reception duties as necessary.

**Essential Criteria**
- Experience of working in a busy & multi-functional team.
- Good telephone manner, even when under pressure.
- Friendly and approachable.
- Customer Service Skills.
- Works well under pressure.

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements).
- NHS pension and long service recognition.
- NHS Discounts (Blue Light Card).
- Career opportunities.
- Role specific training and ongoing development.
- Great team environment.
- Lakeside Healthcare is proud to be a Living Wage employer_

**Interview process**

Our interview process will aim to meet you in person however some interviews may be carried out virtually.

Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.

**Shortlisting**

**Website**

**Equality, Diversity & Inclusion**

**Equal Opportunities**

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.

**Job Types**: Full-time, Permanent

**Salary**: £10.90 per hour

**Benefits**:

- Free parking
- On-site parking
- Store discount

Application question(s):

- Do you have the right to work in the UK? (Yes/No) - If you answered Yes you must be able to provide sufficient evidence upon interview.

Work Location: In person

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