Patient Advisor
4 months ago
A full detailed Job Description is available in the vacancy pack for the Patient Advisor role attached to this advertisement. Be the first point of contact for patients ringing the Practice. This will be an information gathering / first line triage role to optimise the Patient journey. Work in a fast-paced environment with varying and conflicting time constraints Work within a large multidisciplinary team At all times promote the Practice in a positive way Be solution focused to patients presenting concerns/symptoms with a can do attitude.
Follow provided guidance on information collection of the callers presenting concerns / symptoms. Develop and maintain an in-depth knowledge and understanding of the services provided in the Practice and in the wider health community. Using knowledge, be able to guide patients to the service, clinician or department which is most likely to meet their needs, whether inside or outside the Practice Strive to maintain quality within the Practice. Process patient requests for appointments Answer incoming calls, transferring calls or dealing with the callers requests appropriately.
Initiate contact with and respond to request from patients, team members and external agencies. Accurately record contact and details of conversation with patients in the appropriate screen on EMIS Web Use templates where required for the capturing of information, symptoms, presenting conditions to assess, signpost and prioritise the nature of the contact. Take note of patients pop up notes / box alerts to prompt, encourage and remind patients of overdue appointments, health checks, immunisations and or the capturing of missing information to support QOF programmes e.g. smoking status Check patients information and contact details are up to date.
Check alerts and information on the patients medical records is still correct where alerts are outdated making sure old alerts are removed, keeping the medical record tidy. Maintain a clean, tidy, effective, always working area. Monitor and maintain the reception area, noticeboards, information areas and update as necessary sharing new information with colleagues where appropriate. Support all clinical staff with general tasks as requested.
Scan patient-related communication / documentation and attached scanned documents to patients healthcare records. Complete opening / closing procedures. As required, support the medicines management team in the processing of repeat prescriptions, ensuring that they are processed accurately and efficiently.
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Patient Advisor
5 months ago
Lytham St. Annes, United Kingdom Parcliffe Medical Centre Full timeBe the first point of contact for patients ringing the Practice Apply questioning techniques to ascertain more information in relation to the caller Provide clear information to patients and the clinical team Develop and maintain in-depth knowledge of services provided within Practice and the wider health community Work as part a team Full job description...
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Patient Advisor
3 weeks ago
Lytham Saint Annes, United Kingdom Parcliffe Medical Centre Full timeJob summary We are looking to expand our patientservices team which has created an exciting opportunity for someone to join theteam in the role as Patient Advisor. We have a patient population of around12,100 patients and cover a demographically diverse population. Our Patient Advisors play a key part in providingaccessibility for our patients to...
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Patient Care Coordinator
3 weeks ago
St Annes, Lancashire, United Kingdom Parcliffe Medical Centre Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Advisor to join our team at Parcliffe Medical Centre. As a Patient Advisor, you will play a vital role in providing exceptional patient care and support to our diverse patient population.Key ResponsibilitiesBe the first point of contact for patients, providing a warm and welcoming...
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Patient Advisor
3 months ago
St Albans, United Kingdom Optical Express Full time**Job Title - Patient Advisor** **Location - St Albans** **Hours - Full time, 40 hours per week** **Competitive salary, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work...
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Patient Advisor
2 weeks ago
ST ALBANS, United Kingdom OPTICAL EXPRESS Full timeJob Title - Patient Advisor Location - St Albans Hours - Full time, 40 hours per week Salary - £24,000, bonus & benefits, full training will be given Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively...
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Patient Advisor
3 months ago
St Albans, United Kingdom Optical Express Full timeJob Title – Patient Advisor Location – St Albans Hours – Full time, 40 hours per week Salary – OTE £26,, bonus & benefits, full training will be given Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work...
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Patient Advisor
3 months ago
Bury St. Edmunds, United Kingdom Optical Express Full time**Job Title - Patient Advisor** **Location - Bury St Edmunds** **Hours - Part time, 16 hours per week** **Salary - Competitive, bonus & benefits** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...
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Patient Advisor
3 months ago
St Albans, United Kingdom Optical Express Group Full time**Location - St Albans** **Hours - Full time, 40 hours per week** **Salary - £24,000 per annum, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...
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Patient Advisor
3 months ago
St Albans, United Kingdom Optical Express Group Full time**Location - St Albans** **Hours - Full time, 40 hours per week** **Salary - OTE £26,000, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...
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Patient Experience Advisor
2 weeks ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Experience Advisor to join our team at Cambridgeshire Community Services NHS Trust. As a key member of our Patient Experience Team, you will play a vital role in ensuring that our patients receive the highest level of care and service.Key ResponsibilitiesProvide exceptional customer care...
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Patient Experience Advisor
3 weeks ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Experience Advisor to join our team at Cambridgeshire Community Services NHS Trust. As a key member of our Patient Experience Team, you will play a vital role in ensuring that our patients receive the highest level of care and service.Key ResponsibilitiesProvide exceptional customer care...
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Patient Experience Advisor
3 weeks ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Experience Advisor to join our team at Cambridgeshire Community Services NHS Trust. As a key member of our Patient Experience Team, you will play a vital role in ensuring that our patients receive the highest level of care and service.Key ResponsibilitiesProvide exceptional customer care...
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Patient Experience Advisor
2 weeks ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Experience Advisor to join our team at Cambridgeshire Community Services NHS Trust. As a key member of our Patient Experience Team, you will play a vital role in ensuring that our patients receive the highest level of care and service.Key ResponsibilitiesProvide exceptional customer care...
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Patient Experience Advisor
9 hours ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob Title: Patient Experience AdvisorWe are seeking a highly skilled and experienced Patient Experience Advisor to join our team at Cambridgeshire Community Services NHS Trust. As a key member of our Patient Experience Team, you will play a vital role in ensuring that our patients receive the highest level of care and service.Job SummaryThe successful...
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Patient Experience Advisor
4 hours ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob Title: Patient Experience AdvisorWe are seeking a highly skilled and experienced Patient Experience Advisor to join our team at Cambridgeshire Community Services NHS Trust. As a key member of our Patient Experience Team, you will play a vital role in ensuring that our patients receive the highest level of care and service.Job SummaryThe successful...
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Patient Experience Advisor
2 weeks ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a vital role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and ensuring exceptional customer care for service users, carers, and stakeholders.Main Duties and ResponsibilitiesProvide a point of contact for service users, carers, and representatives,...
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Patient Experience Advisor
2 weeks ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a vital role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and ensuring exceptional customer care for service users, carers, and stakeholders.Main Duties and ResponsibilitiesProvide a point of contact for service users, carers, and representatives,...
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Patient Experience Advisor
1 week ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a vital role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and ensuring exceptional customer care for service users, carers, and stakeholders.Main Duties and ResponsibilitiesProvide a point of contact for service users, carers, and representatives,...
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Patient Experience Advisor
1 week ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a vital role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and ensuring exceptional customer care for service users, carers, and stakeholders.Main Duties and ResponsibilitiesProvide a point of contact for service users, carers, and representatives,...
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Patient Experience Advisor
7 days ago
St Ives, Cornwall, United Kingdom Cambridgeshire Community Services NHS Trust Full timeJob SummaryThe Patient Experience Advisor will play a crucial role in the Patient Advice and Liaison Service (PALS) team, contributing to the management of complaints and providing exceptional customer care to service users, carers, and stakeholders.Main Duties and ResponsibilitiesAct as a point of contact for service users, carers, and representatives,...
