Patient Advisor
7 months ago
A full detailed Job Description is available in the vacancy pack for the Patient Advisor role attached to this advertisement. Be the first point of contact for patients ringing the Practice. This will be an information gathering / first line triage role to optimise the Patient journey. Work in a fast-paced environment with varying and conflicting time constraints Work within a large multidisciplinary team At all times promote the Practice in a positive way Be solution focused to patients presenting concerns/symptoms with a can do attitude.
Follow provided guidance on information collection of the callers presenting concerns / symptoms. Develop and maintain an in-depth knowledge and understanding of the services provided in the Practice and in the wider health community. Using knowledge, be able to guide patients to the service, clinician or department which is most likely to meet their needs, whether inside or outside the Practice Strive to maintain quality within the Practice. Process patient requests for appointments Answer incoming calls, transferring calls or dealing with the callers requests appropriately.
Initiate contact with and respond to request from patients, team members and external agencies. Accurately record contact and details of conversation with patients in the appropriate screen on EMIS Web Use templates where required for the capturing of information, symptoms, presenting conditions to assess, signpost and prioritise the nature of the contact. Take note of patients pop up notes / box alerts to prompt, encourage and remind patients of overdue appointments, health checks, immunisations and or the capturing of missing information to support QOF programmes e.g. smoking status Check patients information and contact details are up to date.
Check alerts and information on the patients medical records is still correct where alerts are outdated making sure old alerts are removed, keeping the medical record tidy. Maintain a clean, tidy, effective, always working area. Monitor and maintain the reception area, noticeboards, information areas and update as necessary sharing new information with colleagues where appropriate. Support all clinical staff with general tasks as requested.
Scan patient-related communication / documentation and attached scanned documents to patients healthcare records. Complete opening / closing procedures. As required, support the medicines management team in the processing of repeat prescriptions, ensuring that they are processed accurately and efficiently.
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Patient Advisor
1 month ago
St Albans, Hertfordshire, United Kingdom Optical Express Full timeJob Title – Patient AdvisorOptical Express is a leading provider of eye care services, and we are seeking a highly skilled Patient Advisor to join our team.As a Patient Advisor, you will play a critical role in ensuring that our patients receive exceptional care and a 5-star service experience.Key Responsibilities:Building Strong Relationships: Develop and...
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Patient Advisor
3 weeks ago
St Albans, United Kingdom Optical Express Full timeJob Title – Patient Advisor Location – St Albans Hours – Full time, 40 hours per week Salary – £24,000, bonus & benefits, full training will be given Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together,...
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Patient Advisor
5 months ago
St Albans, United Kingdom Optical Express Full timeJob Title – Patient Advisor Location – St Albans Hours – Full time, 40 hours per week Salary – OTE £26,, bonus & benefits, full training will be given Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work...
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Patient Advisor
3 weeks ago
St Albans, United Kingdom Optical Express Full timeJob Title – Patient AdvisorLocation – St AlbansHours – Full time, 40 hours per weekSalary – £24,000, bonus & benefits, full training will be givenOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively...
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Patient Advisor
2 months ago
St. Albans, United Kingdom Optical Express Full timeJob Title – Patient AdvisorLocation – St AlbansHours – Full time, 40 hours per weekSalary – £24,000, bonus & benefits, full training will be givenOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively...
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Patient Advisor
2 months ago
St Albans, United Kingdom Optical Express Full timeJob Title – Patient AdvisorLocation – St AlbansHours – Full time, 40 hours per weekSalary – £24,000, bonus & benefits, full training will be givenOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively...
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Patient Advisor
6 months ago
St Albans, United Kingdom Optical Express Group Full time**Location - St Albans** **Hours - Full time, 40 hours per week** **Salary - £24,000 per annum, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...
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Patient Advisor
6 months ago
St Albans, United Kingdom Optical Express Group Full time**Location - St Albans** **Hours - Full time, 40 hours per week** **Salary - OTE £26,000, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and...
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Patient Advisor
3 weeks ago
Bury St Edmunds, United Kingdom Optical Express Full timeJob Title – Patient AdvisorLocation: Bury St EdmundsHours: Part Time with travel to CambridgeSalary: £24,000 (Pro Rata) + bonusesOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively and consistently...
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Patient Advisor
4 weeks ago
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Patient Advisor
4 weeks ago
Bury St Edmunds, United Kingdom Optical Express Full timeJob Title – Patient AdvisorLocation: Bury St EdmundsHours: Part Time with travel to CambridgeSalary: £24,000 (Pro Rata) + bonusesOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively and consistently...
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Patient Advisor
2 months ago
St Albans, UK, Hertfordshire, United Kingdom Optical Express Full timeJob Title – Patient AdvisorLocation – St AlbansHours – Full time, 40 hours per weekSalary – £24,000, bonus & benefits, full training will be givenOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively...
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Patient Advisor
2 weeks ago
St Albans, United Kingdom Optical Express Full timeJob Description Job Title – Patient Advisor Location – St Albans Hours – Full time, 40 hours per week Salary – £24,000, bonus & benefits, full training will be given Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work...
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Patient Advisor
4 weeks ago
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Patient Service Advisor
7 days ago
St Helens, St. Helens, United Kingdom Phoenix Medical Centre Full timeJob SummaryWe are seeking an experienced Patient Service Advisor to join our administration team at Phoenix Medical Centre. As a key point of contact for patients, you will be responsible for providing exceptional service and support, while maintaining accurate and up-to-date records.The ideal candidate will have excellent communication and interpersonal...
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Patient Services Advisor
4 weeks ago
St Neots, United Kingdom Lakeside Healthcare Group Full timeJob summary We are looking to recruit a full-time Patient Services Advisor to join our busy Reception/Telephone team in St Neots.The Patient Services Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients.The successful applicant should have experience of handling high volumes of telephone calls...
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Patient Services Advisor
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Patient Care Specialist
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St Albans, Hertfordshire, United Kingdom Optical Express Full timeAbout the RoleThis is an exciting opportunity to join our optical retail chain as a Patient Advisor. In this role, you will be responsible for building strong relationships with our patients, performing diagnostic eye scans, and maintaining accurate patient records.You will work closely with our optometrists and surgeons to ensure a smooth patient journey,...
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