Patient Advisor
1 month ago
Job Title – Patient Advisor
Optical Express is a leading provider of eye care services, and we are seeking a highly skilled Patient Advisor to join our team.
As a Patient Advisor, you will play a critical role in ensuring that our patients receive exceptional care and a 5-star service experience.
Key Responsibilities:
- Building Strong Relationships: Develop and maintain strong relationships with our patients, providing a warm and welcoming experience.
- Diagnostic Eye Scans: Perform diagnostic eye scans, utilizing full training provided, to ensure accurate and efficient results.
- Communication Skills: Effectively communicate patient information to optometrists, ensuring a smooth patient journey.
- Patient Records: Maintain accurate and up-to-date patient records, adhering to company standards.
- Finance Options: Arrange affordable finance options for patients, tailored to individual needs.
- Scheduling Consultations: Schedule patients' consultations and surgeries with optometrists and surgeons, ensuring seamless coordination.
Requirements:
- Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to negotiate and problem-solve.
- Self-Motivation: Demonstrate self-motivation, working both independently and as part of a team.
- Commercial Awareness: Possess strong commercial awareness, with the ability to provide world-class customer service.
We are committed to delivering exceptional patient care and outstanding clinical outcomes. If you share our passion for eye care and are dedicated to providing an exceptional patient experience, we encourage you to apply for this exciting opportunity.
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