Business Partnership
3 weeks ago
Optical Express is seeking a talented Patient Advisor to join our team. As a Patient Advisor, you will have the opportunity to make a real difference in people's lives, providing exceptional patient care and delivering outstanding clinical outcomes.
About the RoleThe Patient Advisor role involves building strong relationships with our patients, making them feel comfortable and relaxed while providing a 5-star service. You will enjoy meeting new people and demonstrating strong communication skills with both patients and ophthalmic professionals.
ResponsibilitiesYour daily responsibilities may include:
- Building a strong rapport with patients, understanding their needs and preferences
- Performing diagnostic eye scans, following comprehensive training
- Confidently relaying patient information to optometrists, ensuring a smooth patient journey
- Maintaining accurate and up-to-date patient records
- Arranging affordable finance options, tailored to individual patient needs
- Scheduling consultations and surgeries with optometrists and surgeons
To succeed in this role, you will need to possess:
- Excellent written and verbal communication skills, with the ability to build strong relationships
- Strong negotiation skills, with the ability to demonstrate confidence and tact
- Self-motivation, with the ability to work independently and as part of a team
- Strong organisational skills, with the ability to prioritise tasks effectively
- Commercial awareness, with a focus on delivering world-class customer service
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