Patient Service Advisor

4 days ago


St Helens, St. Helens, United Kingdom Phoenix Medical Centre Full time
Job Summary
We are seeking an experienced Patient Service Advisor to join our administration team at Phoenix Medical Centre. As a key point of contact for patients, you will be responsible for providing exceptional service and support, while maintaining accurate and up-to-date records.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be expected to manage patient inquiries, respond to queries, and resolve issues promptly, ensuring seamless day-to-day operations.

Main Responsibilities
- Respond to patient inquiries, resolving issues promptly and efficiently
- Manage patient bookings, appointments, and cancellations, ensuring smooth scheduling
- Maintain accurate and up-to-date patient records, adhering to confidentiality and data protection guidelines
- Process payments, produce repeat prescriptions, and perform other administrative tasks as required

About Our Practice
We are a small, community-focused practice, committed to delivering high-quality patient care. Our dedicated team prioritizes teamwork, collaboration, and ongoing learning, creating a positive and supportive work environment.

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