Professional Development
2 days ago
Optical Express is a leading provider of eye care services, dedicated to delivering exceptional patient experiences and outstanding clinical outcomes. Our company culture values respect, trust, and integrity, extending to our local communities through charitable and environmental projects.
BenefitsAs an employee of Optical Express, you can expect a competitive salary of £24,000 per annum, with excellent bonus potential. You will also receive:
- A state-of-the-art working environment, equipped with modern technology
- 29 days' annual leave, allowing you to relax and recharge
- Free Laser Eye Surgery and Intraocular Lens Surgery, improving your quality of life
- Discounted prescription eyewear and sunglasses, making luxury more affordable
- Generous friends and family discount scheme, enabling you to share the benefits with loved ones
- Ongoing training and development opportunities, helping you grow professionally
- A pension scheme, securing your financial future
The Patient Advisor role involves building strong relationships with our patients, making them feel comfortable and relaxed while providing a 5-star service. As a Patient Advisor, you will enjoy meeting new people and demonstrating strong communication skills with both patients and ophthalmic professionals.
ResponsibilitiesYour daily responsibilities may include:
- Building a strong rapport with patients, understanding their needs and preferences
- Performing diagnostic eye scans, following comprehensive training
- Confidently relaying patient information to optometrists, ensuring a smooth patient journey
- Maintaining accurate and up-to-date patient records
- Arranging affordable finance options, tailored to individual patient needs
- Scheduling consultations and surgeries with optometrists and surgeons
To succeed in this role, you will need to possess:
- Excellent written and verbal communication skills, with the ability to build strong relationships
- Strong negotiation skills, with the ability to demonstrate confidence and tact
- Self-motivation, with the ability to work independently and as part of a team
- Strong organisational skills, with the ability to prioritise tasks effectively
- Commercial awareness, with a focus on delivering world-class customer service
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