Patient Navigator
5 months ago
**St Neots Medical Practice** is looking for a forward thinking **Patient Navigator/Receptionist** to facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.
**Hours**:30 hours available - Monday - Sunday, although shifts are predominantly Mon-Fri with one Weekend shift in every 4 weeks.
Hours vary from 8am-4pm and 12pm-8pm, set shifts can be agreed in advance.
**The job holder will have to**:
- Greet patients and visitors, advising them of their appointments and checking them in
- Advise patients on self-check in facilities
- Receive and make calls as required with the ability to handle heavy phone/patient traffic
- Divert calls and take messages as appropriate
- Sort, review and distribute incoming internal mail
- Process outgoing mail following the procedure
- Pull, file and photocopy patient’s paper records
- Scan and attach patients’ data to patients’ electronic records
- Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
- Complete the surgery administration, including registrations and deductions
- Desirably have prior experience as patient navigator
- Be confident using the phone
- Have a good level of IT skills
- Be friendly and welcoming; patient and understanding
- Be able to follow instructions and procedures
- Have good organisation and communication skills
- Work accurately and methodically
- Be able to work with all types of people
**Location: St Neots Health Centre, **Moore's Walk, Saint Neots PE19 1AG
**System used**: SystemOne
**Why join us?**
**Our Benefits;**
- NHS Pension with 14.38% Employer Contribution
- 33 days annual leave (inc. Bank holidays), which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Maternity Support (Paternity), Adoption pay
- Special and Significant Event Leave
- Family friendly employment policies
- Continued personal and professional development
- Participation in OMG’s refer a friend scheme
- Internal wellbeing support through OMGs Wellbeing Advisors
- Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme - free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
**About OneMedical Group**
OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of ‘Improving Lives’ is underpinned by our core values of ‘Putting People First, Working Together for a Better Future’. We are committed to NHS values and reducing health inequalities.
We believe in delivering services that improve the health and wellbeing of individuals and communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.
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