Patient Services

3 days ago

Saint Neots, United Kingdom Lakeside Healthcare Group Full time

**About Lakeside**

**LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

**Living and breathing our values at Lakeside Healthcare**

**Caring & Respect**: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

**Teamwork & Quality**: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**About the Practice/Department/Team**

Lakeside St Neots is a friendly surgery run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided to our community. We build upon this by investing in people, facilities and equipment to provide services that are more accessible, more convenient and more diverse within the local community. We are a forward thinking, progressive organisation offering primary care services to the people of St Neots and surrounding villages. We are a large practice with a population approaching 25,000 patients. We are a great team and welcome the challenges that a busy practice brings.

**Job Introduction**

**Do you have excellent customer service skills?**

**Would you like a career in Primary care?**

**Do you thrive in a busy, fast paced environment?**

**If you answered yes to any of these questions, we would like to hear from you**

We are looking for an enthusiastic, customer-focused colleague to join our practice reception team. Providing patient-facing support, you will help patients access and navigate our services, ensuring that they are seen by the right clinician at the right time.

Great communication skills, effective teamwork and a flexible approach are essential for this rewarding role.

**What you will do**

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way. Main duties include:

- Processing appointment requests from patients for on the day and future appointments
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Registration of new patients - computer data entry and medical records
- Ensure building security

**Essential Criteria**
- Have the ability to manage and demonstrate values of care and respect towards patients
- Great customer service skills
- Experience of working in a busy environment & multi-functional team

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements)
- NHS pension and long service recognition
- NHS Discounts (Blue Light Card)
- Career opportunities
- Role specific training and ongoing development
- Great team environment

**Lakeside Healthcare is proud to be a Living Wage employer**

**Interview process**

Our interview process will aim to meet you in person however some interviews may be carried out virtually. If interviews are carried out at our GP practices, you will be required to wear a mask.

Please ensure you have your Right to Work documentation available at interview **We will require you to produce the original documentation prior to your start date.**

**Shortlisting**

If you require full job description and person spec please contact our central HR team.

**Website**
- If you would like to take part in our short survey please use the following link;_

**Equality, Diversity & Inclusion**

**Equal Opportunities**

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions throughout our recruitment and selection processes and follow recognised industry best practice.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £19,358.08 per year

**Benefits**:

- On-site parking
- Store discounts

Application question(s):

- Do you have the right to work in the UK? If you answered Yes you must be able to provide

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