Patient Admin Team Supervisor

7 months ago


Peasedown St John, United Kingdom Independent Health Group Full time

Maintain quality targets regarding patient waiting times. Management of the Patient Medical Record Ensure patient records are well maintained and information recorded accurately and updated with most up to date contact information. Ensure all correspondence, reports, and test results are actioned accordingly and scanned into the patient record in an efficient and timely manner. Specific Tasks Use initiative, planning and organisational skills to maintain an effective and efficient working office.

Be able to prioritise workload in order to keep organisation deadlines and KPIs and to escalate to the Admin Team Lead if required. To support other team members by performing one to one reviews to ensure competencies remain high using the Admin Competency Framework document. Escalate to the Admin Team Lead if any performance concerns are identified within the team, and support the Patient Pathway Co-ordinators to meet the relevant level of their competencies, escalating to the Admin Team Lead if required To assist with the recruitment and mentoring of team members and supporting them to reach their professional development goals. To jointly perform annual performance reviews with the Admin Team Lead.

Undertake quality audits on patient administration and records. Support the Patient Admin Team Lead to review clinic and theatre utilisation daily to ensure gaps in both clinic and theatre sessions are filled/adjusted where possible. Escalate clinic capacity issues as required. To support/deputise the Admin Team Lead to set up new users on Systmone.

Monitor workload within their speciality of responsibility to ensure KPIs are met and if/when appropriate offer support to other members of the team. Reporting regularly to the Patient Admin Team Lead and escalating any issues/challenges when necessary. To deal with patients queries offering non-clinical advice as required and escalate to the relevant team as necessary communicating professionally, with empathy and understanding the sensitive complex nature of information. Booking and rebooking clinic/surgical appointments including printing and sending out appointment confirmation letters.

Follow standard operating procedures for efficient management of the Patient Administration. System (PAS) Systmone within departmental KPIs. Carry out other administrative duties commensurate with the role. Maintaining and management of all waiting/task lists within Systmone ensuring the patient moves through their pathway efficiently and within departmental KPIs timeframes.

The job includes patient administration and staff supervision. Therefore previous line management experience is highly desirable.



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