Mis Support Officer

3 weeks ago

Aylesbury, United Kingdom Buckinghamshire Council Full time

**Salary**

£30,416 - £33,911

**Reference number**

BUC09643

**Contract type**

Permanent

**Working hours**

Full Time

**Level of DBS check required**

Yes

**Date posted**

18 Jul 2023, 11 p.m.

**Application deadline**

21 Aug 2023

**Overview**:
The ICT Schools Team is seeking an **MIS Support Officer** with Arbor and/or SIMS experience to provide telephone support, training and consultancy. This role would suit someone who has previously worked in either a Secondary or Primary school or in a Support Unit environment; such that the degree of knowledge confers a level of confidence.

This is an opportunity to work in a fast-paced and complex business environment within a highly regarded and valued team; offering strong personal and professional development opportunities.

This position can be offered between 43 - 52 weeks per year, to be agreed with the hiring manager. The salary advertised is for a full-time position working 52 weeks per year, if you work fewer weeks the salary advertised would be pro-rata.

**About us**:
The team consist of three sub teams; MIS Support, Financial Systems Support and Technical Support; plus a Team Administrator.

With over 40 years' of combined experience of working in schools, the ICT Schools Team is committed to providing a single point of contact for support and our customers value our full service, experience and expertise; our ethos of providing an all-inclusive service, irrespective of the size of the school is testament to their continued business.
- A Vice Principal at an Academy said: As you may be aware we have had a real problem with recruitment for the Sims role. This is especially a very busy time for schools as I am sure you are aware. I have been utterly impressed by the service, we as an organisation have received from your team. The wealth of knowledge that your team hold and how they are able to explain in simple terms has really impressed me..I fully realise this is a paid service but it will make us use you again as your customer service, support, patience and willingness to understand, is your team's greatest strength._

**About the role**:
At this level roles require a practical and theoretical understanding to solve complex problems; provide professional, confident advice to service users; manage projects and/or other resource assets, as directed.
- Grade 4-5
- 37 Hours per week
- 43 - 52 weeks per year
- The ability to travel to schools throughout Bucks is essential for which you will receive the HMRC mileage allowance
- Generous Flexi and Annual Leave entitlement
- The expectation is that the successful applicant would enter on a Grade 4 and depending on service requirements and training ability, move onto a grade 5 at a later stage of employment.

Please see the attached job summary for further information.

The ICT Schools Team currently have a mix of working in office and working from home. There is an expectation that the post holder will work in the office min 2 days per week, including office based training commitments.

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

**About you**:

- Educated to degree level, equivalent qualification or relevant equivalent experience.
- Demonstrable, knowledge and experience SIMS MIS; Primary and/or Secondary modules.
- Proven knowledge and experience of the Education or School environment.
- Proven ability to multi-task, prioritise and coordinate workload with colleagues to ensure timely delivery of services.
- Demonstrable ability to prioritise multiple problems and communicate status to stakeholders.
- Demonstrable basic IT Technical understanding.
- Good knowledge of Microsoft packages including Word, Excel, PowerPoint and TEAMS.
- Demonstrable knowledge and experience of Arbor MIS; Primary and Secondary modules is desirable

**Other information**:
If the successful applicant does not hold an Arbor Core Support Accreditation, there will be an expectation that this will be achieved during the first year of employment.

Number of positions available: 1

Closing date: Monday 21st Aug

Shortlisting date: Wednesday 23th Aug

Interview date: To be confirmed

Interview-type / process: In person

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

- Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro’s guide on the Rehabilitation of Offenders Act.

**Our values and culture**:
We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joini

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