Business Support Officer

2 months ago

Aylesbury, United Kingdom Buckinghamshire Council Full time

**Salary**

£25,054 - £26,339

**Reference number**

BUC08395

**Contract type**

Fixed Term / Secondment

**Working hours**

Full Time

**Level of DBS check required**

Standard

**Date posted**

19 Mar 2023, 11 p.m.

**Application deadline**

3 Apr 2023

**Interview date**

5 Apr 2023

**Overview**:
We are looking for an individual who enjoys working in a fast-paced environment, and who can provide excellent support to those working in the front-line services supporting our residents.

**About us**:
An exciting opportunity has arisen within Corporate Business Support, which forms part of the Resources Business Unit in Buckinghamshire Council.

The team provide excellent support services to the Children’s Social Care Teams across the county. We are looking for a full time** Business Support Officer** (Career Graded Range 3) supporting the Independent Reviewing Officer Team in Aylesbury.

Should there be a business need, staff may be required to work across multiple locations.

**About the role**:
**Key Accountabilities**
- Excellent Customer Service
- Managing important & confidential correspondence
- Multiple complex telephone queries from internal customers
- Note taking for a wide range of meetings
- Inputting and data management
- General administrative duties.

Please see the attached job summary for further information on this position.

Any-Desk:
As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements*.

**About you**:

- You must be a hard-working professional.
- You are customer focused.
- You must be resilient, able to demonstrate the ability to deal with sensitive and difficult information.
- You must be able to work flexibly to respond to service demand.
- You must be able to demonstrate the ability to prioritise a varied and challenging workload.
- You will possess excellent communication skills and accurate attention to detail.
- You'll be educated to GCSE/NVQ3 level or equivalent, including in English and Maths.
- You are keen to learn and able to juggle priorities effectively, often with conflicting demands.
- You are caring and helpful.

**Other information**:
The role is office based but is currently being offered on a 40% office and 60% home working agreement. This arrangement is under continuous review, so may revert to an increase in office working, in line with business needs. This role is a fixed term contract and offered for **37 hours per week Monday - Friday**

Number of positions available: 1

Closing date: 3rd April

Shortlisting date: 4th April

Interview date: 5th April

Interview-type / process: MS TEAMS

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

- Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro’s guideon the Rehabilitation of Offenders Act.

**Our values and culture**:
We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

- a fair and inclusive culture
- the chance to really make a difference to those around you
- health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
- a unified voice through our Employee Representative Group
- ongoing support, and the opportunity to develop and progress in your career with us
- opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

**About the Business Unit**:
Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles acr

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