Specialist Business Support Officer

The role will support the effective operation of the Aylesbury Family Hub team, also contributing to Business support tasks across the wider Family Hub Service.

In this role you will oversee the administration of several, service specific systems, and work collaboratively with colleagues to support the day to day operation of the team. You will also directly respond to requests for information about local services and family support, signposting other professionals as well as responding directly to local families requiring support when needed.

This Business Support Officer role is primarily based on site, working from Southcourt Family Centre, as well as travelling to our other Family Centres when needed to ensure we maintain high quality premises that meet the needs of our local communities.

This will be a fixed term/secondment opportunity to cover maternity leave until June 2025.

Buckinghamshire Council is a relatively neworganisation that combines the strengths and expertiseof the previousfive councils in the countytocreate positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to providestronger representation for Buckinghamshire, both locally and nationally.

Buckinghamshire is an ambitious, rapidly growing county, and our economy is one of the strongest in the country. It is an area of outstanding natural beauty and ranks as one of the top rural areas to live in the UK and yet it is incredibly well connected– only an hour from London on the train. The county has a rich history and heritage and is the birthplace of the international Paralympic movement.

We are looking for motivated, ambitious and inspiring people to join us on our journey. You will be entitled to a range of different benefits to make sure you are happy both at work and at home.

In this role you will oversee the administration of several, service specific systems, and work collaboratively with colleagues to support the day to day operation of the team.

This role is primarily based on site, working from Southcourt Family Centre, as well as travelling to our other Family Centres when needed to ensure we maintain high quality premises that meet the needs of our local communities.

Key Tasks will include:

• General oversight of all facilities (family centres) in locality area and linking with colleagues with facilities responsibilities to ensure all sites are maintained and Health and Safety Compliance is met.
• Actively supporting Family Hub Team access points and being an active presence across all sites as required
• Monitoring Family Hub inbox on Outlook as well as digital post rooms
• Coordinate termly timetables for the Family Centres including the c o-ordination of partner bookings for the Family Centres and responding to any ongoing queries from centre users.
• Oversight of Family Hub contact tray on EHM/LCS
• Coordination and monitoring of group referrals
• Key Finance tasks such as, Purchasing, Invoicing, supporting the Forecasting and oversight of team Cost Centres
• To support general team business activity e.g. DBS Checks, IT / Mobile phone log
• Lead in minute taking during important meetings

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

• Exceptional customer service skills to respond to members of the public with empathy
• Budget / financial monitoring at an appropriate level for the role.
• Excellent ICT skills - including use of Microsoft applications and specialist systems which support procedures and record keeping.
• Excellent written and verbal communication skills and the ability to build relationships and influence others based on knowledge of the area.
• Good planning and organisational skills, with proven ability to prioritise workloads, monitor and evaluate work, to ensure deadlines are achieved.
• Numerate and accurate with good attention to detail.
• Proven initiative and judgement to identify and resolve problems.
• Educated to A level / HNC standard or equivalent.
• Authoritative knowledge of relevant processes, systems, policies and procedures.
• Broad knowledge of relevant processes and procedures, regulations, codes of practice, required outputs and a working knowledge of other relevant Council areas.

If you would like to find out more about this role, please contact Sarah Barnett at sarah.barnett@buckinghamshire.gov.uk

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and convictions cautions

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious , Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

Ensuring that children and young people in Buckinghamshire reach their potential is a primary focus within our Education service. It’s essential that we provide inclusive and life-long learning opportunities for all of our young people - so we look to raise standards, attainment and aspirations in a number of ways.

Our key priorities include: improving the quality and timeliness of Education, Health and Care Plans and the support families of children with SEND receive; reducing the number of exclusions both permanent and fixed term; and providing the children of Buckinghamshire with the highest quality education possible.

We aim to provide the right support, at the right time for families requiring non-statutory intervention, and provide sufficient, high quality early years and school places for children in Buckinghamshire. Despite Buckinghamshire having a higher percentage of good or outstanding Early Years providers and schools than national averages, we are not complacent.

We are keen to strengthen the services we deliver to provide the children of Buckinghamshire the highest quality education possible.

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.