Technology Innovation Specialist

4 weeks ago

Aylesbury Buckinghamshire, United Kingdom Ascendant Recruitment Full time

Customer Success Specialist
£Milton Keynes - Hybrid 3 days in the office / 2 days from home
9 month fixed term contract
Are you solution focused and comfortable dealing with a high volume of customer issues/complaints? If so, we have a fantastic opportunity for a passionate and experienced Customer Success Specialist to join our clients' busy Service Delivery Team. This role will involve reactively managing all customer accounts including their retention, renewal, and account activities and delivering a first-class customer experience.
As a Customer Success Specialist, your duties will involve but are not limited to:
Liaising with customers directly via telephone and email.
Reactively managing all customer accounts. Their retention, renewal, and account activities.
Updating and managing the CRM system accurately.
To be a successful Customer Success Specialist, you must have:
Previous experience providing customer service in a call centre environment.
A strong telephone manner and a desire exceed customer expectations.
IT literacy and good knowledge of MS Office.
A technical product background and/or account management support would beneficial.
Knowledge of Salesforce, SAP / CRM systems would be advantageous.
If you feel you have what it takes to be the Customer Success Specialist please apply today because we'd love to hear from you
Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment.

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