Business Support Administrator

3 weeks ago

Aylesbury, United Kingdom Buckinghamshire Council Full time

**Salary**

£23,365 - £26,247

**Reference number**

BUC09826

**Contract type**

Fixed Term / Secondment

**Working hours**

Full Time

**Level of DBS check required**

Yes

**Date posted**

17 Aug 2023, 11 p.m.

**Application deadline**

3 Sep 2023

**Overview**:
We are looking for a highly motivated and experienced administrator to join our friendly Commercial Waste Team, who are responsible for resolving customer enquiries, generating potential sales leads and a wide range of administration tasks. The team support the operational service in delivering a high-quality, cost-effective waste collection service for schools and businesses across Buckinghamshire.

This role is a twelve-month fixed term position, with the potential to extend, depending on service requirements.

**About us**:
**About the role**:
Key accountabilities include.
- To effectively manage inbound customer enquiries across several communication channels, to resolve queries in a timely and efficient manner.
- To provide accurate information to service users, providing high levels of customer service.
- To support with monthly billing and invoicing processes.
- To research prospects and potential new leads, supporting the Senior Sales Executive as required.
- To maintain accurate customer and back-office systems.
- To process service requests.
- Liaise with the Operations team to resolve service delivery issues.
- Build strong relationships with customers and stakeholders.

Any-Desk: As an ‘any-desk’ worker, you’ll need a desk, screen a keyboard to get your job done. You’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements*. *Subject to current Government Covid-19 Guidance

**About you**:

- Possesses good communication skills and accurate attention to detail.
- Educated to GCSE / NVQ2 standard or equivalent, including in English and Maths.
- Keen to learn and able to juggle priorities effectively, often with conflicting demands.
- Caring and helpful and able to work as part of a team.
- Customer focused and has a can do attitude.

Please see the attached job summary for further information on the role and person specification.

**Other information**:
Number of positions available: 1

Closing date: 3rd September 2023

Interview date: To be confirmed

Interview-type / process: In person

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

- Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro’s guide on the Rehabilitation of Offenders Act.

**Our values and culture**:
We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

- a fair and inclusive culture
- the chance to really make a difference to those around you
- health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
- a unified voice through our Employee Representative Group
- ongoing support, and the opportunity to develop and progress in your career with us
- opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

**About the Business Unit**:
Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality ser

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