Customer Service Executive

7 months ago

Caerphilly, United Kingdom Nuaire Full time

**Customer Service Executive**

We are proud manufacturers of market-leading ventilation systems that save energy and improve indoor air quality. Established over 30 years ago, and now part of the Genuit Group, we make high quality and solution-based ventilation products for the domestic and light commercial building industry from our state-of-the-art Genuit manufacturing facilities across the UK.

**The Role**

Our customer service team provide customers, both internal and external, with point of contact services including ‘front-line’ receipt and handling of sales, product, technical and order enquiries and delivering customers with the excellent customer service they have come to expect from Domus. The Customer Service Executive will provide a professional and effective point of contact ensuring that a courteous, helpful and supportive service is provided to customers and colleagues alike.

**Responsibilities**
- Provide accurate information to customers and representatives on products, prices and lead-times.
- Process ‘Quick Quotations’ for Domus customers, negotiating project prices where required in line with the current company project pricing strategy and upselling appropriate products.
- Take every opportunity to turn an enquiry into an order and up sell ancillary products.
- Accurate and efficient processing of customer orders to deadlines.
- Liaison with internal colleagues to ensure the best delivery dates and answers to queries are secured to meet customer requirements.
- Resolve customer return requests and invoice queries promptly to ensure customer payments progress.
- Provide excellent customer service by being always helpful and courteous.
- Work in a spirit of co-operation with all colleagues to achieve team goals and targets.

**Person Specification**

**Key Behaviours**

Enthusiastic about customer needs, an effective communicator, self-motivated and able to work well under pressure. Embraces personal challenge, is resilient, organised, and has the ability to prioritise workload. Displays a positive demeanour and is receptive to developing and implementing new ideas. Able to work collaboratively with colleagues to deliver successful outcomes.

**Requirements (Knowledge and Experience)**:
Essential:

- Experience of working in a customer orientated, fast paced service environment.
- Excellent customer service skills.
- Good negotiation and influencing skills.
- Good organisation and time management skills.
- Highly detailed in approach, with good problem-solving skills.
- Self-motivated and able to maintain a confident, positive attitude.
- Team player with the ability to inspire and motivate others
- Good people, verbal and written communication skills.
- IT confident, ideally with working knowledge of Microsoft Word/Excel or equivalent packages.

Desirable:

- Good knowledge of ventilation products/ Merchant/Distribution market would be advantageous, but not essential as training will be provided.
- Awareness of commercial considerations around balancing customer needs and company requirements.
- A good standard of English literacy and Mathematics (GCSE or equivalent)

NVQ Level 2 and 3 Customer Service training or similar

Pay: Up to £22,466.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: JR100735

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