Customer Service Administrator

6 months ago


Caerphilly, United Kingdom PHS Group Full time

**_Customer Service Experts - we’re looking for you_**
- **_Customer Service Administrator_**:

- **_Dublin 10_**:

- **_€30,000.00 and excellent benefits_**:

- **_Great hours Monday to Friday, no evening or weekend work_**:

- **_Full Time, permanent position - Hybrid following initial training _**
- Based in or near Dublin? Enjoy helping customers? Looking for a career rather than a job?_
- If you answered “Yes” to the above, this is the role for you. We are now hiring at phs Group - the leading Hygiene Services provider in Ireland and the UK. We are looking for the right person to join us as a Customer Service Administrator at our Dublin Operations Centre. Let us tell you why you will love it here _
- So why phs Group? As well as being a great place to work, it’s a successful, market-leading company with a friendly and supportive atmosphere. We have great hours, a good salary and a fabulous list of benefits that continues to grow._
- Love helping customers? Computer literate? Reliable? Looking for a stable career in an established, successful company? You’re just the kind of person we’re looking for And if you’re driving to our Dublin office, our free on-site car park will save you a fortune._

**_ Role Overview:_**
- To efficiently and effectively own and handle all customer interactions, investigating and solving customer enquiries through to resolution. Providing a first-class service to internal and external customers ensuring that we delight our customers and leave a positive outcome that encourages high customer satisfaction._

**_ Your role as a Customer Service Administrator at phs Group:_**
- _To be a strong contributor to the overall success of the business._
- _Ensure that all you deliver has the customer at the heart of any interactions._
- _Always remain patient and attentive, communicating clearly and positively._
- _To ensure all customers are dealt with professionally and in a timely manner and the customer is kept always updated with the progress of their enquiry providing solutions and outcomes that ensure customer satisfaction._
- _Setting up customer contracts on the system with correct pricing._
- _Analysing accounts for credit._
- _Generating customer invoices and statements_
- _Processing customer consumable orders_
- _Support Account Managers with customer queries._
- _Updating Purchase Order Numbers._
- _Ensure that overall performance of self/team and the business are met by driving for excellence whilst exceeding productivity and quality targets._
- _A strong continuous improvement approach always searching for ongoing improvement in products, service and processes to improve customer service._
- _Focus on the root cause of problems to identify ways of solving them_effectively and preventing further problems occurring._
- _IT Literate_

**_In return for your commitment and expertise at phs Group:_**
- _A good salary of €30,000.00 in a permanent full-time position_
- _No weekend or evening working - great hours Monday to Friday (37.5 hours a week)_
- _You’ll work in our Dublin Operations Centre with excellent opportunities to develop your career here._
- _Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training_
- _23 days holiday plus bank holidays._
- _Buy / Sell holiday scheme after completing a successful probationary period._
- _Free Parking onsite so no parking costs_
- _Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more _
- So, if you have _**_excellent experience on a contact centre or helping customers on the phone while updating details on a computer_**_, we want to speak with you _**_Apply_**_ now._

**_ About phs:_**

**_ phs Group_**_ was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 61 years of business._
- phs Group include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance._

**_ At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination._



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