Customer Service Agent

6 months ago

Caerphilly, United Kingdom Yolk Recruitment Full time

**Customer Service Advisor**

Are you passionate Customer Service Advisor who loves providing exceptional customer care and building lasting relationships? Do you thrive in a fast-paced environment where attention to detail and effective communication are key? If so, you may want to take a look at this role

Yolk Recruitment are collaborating with a dynamic company dedicated to delivering excellent customer service and maintaining strong relationships with their clients. As a Customer Service Representative, individuals will play a vital role in ensuring customers receive the support they need and deserve.

**Role Overview**:
As a Customer Service Representative, you will be responsible for providing reliable and positive telephone support to valued customers. Handling incoming sales orders and enquiries with efficiency and accuracy is essential, ensuring all details are promptly entered into the ERP system. A calm and courteous manner, even under pressure, will be essential in resolving customer queries and complaints to their utmost satisfaction.

**Key Responsibilities**:

- Processing incoming sales orders and enquiries accurately and in a timely manner.
- Building and nurturing customer relationships, addressing discrepancies, and resolving issues to ensure customer satisfaction.
- Tracking and monitoring order progress, liaising with internal teams as necessary.
- Utilising CRM systems effectively, keeping records updated and accurate.
- Identifying upselling opportunities and promoting additional products or services where possible.
- Collaborating with various departments, including Sales, Warehouse, Purchasing, and Accounts, to address customer needs and inquiries.
- Undertaking administrative tasks to support the team, including handling consignment stocks and providing customer statements.

**About You**:

- Demonstrable experience in customer service, preferably in a business-to-business environment.
- Strong communication skills, both verbal and written, with a positive telephone manner.
- Proficiency in Microsoft Office Suite (Excel, Outlook) and other web-based platforms.
- Attention to detail and accuracy in data entry.
- Ability to remain calm and courteous under pressure.
- Proactive attitude, with a focus on problem-solving and delivering exceptional service.
- Team player with the ability to collaborate effectively with colleagues across departments.

**What You'll Get in Return**:

- Opportunity for growth and development in a supportive team environment.
- Competitive salary and benefits package.
- Be part of a company committed to excellence in customer service and employee satisfaction.

*Must have Full Right to Work in the UK*

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