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Customer Service Agent

7 months ago

Caerphilly, United Kingdom Ecolab Full time

Join Ecolab’s Customer service team in either **Northwich or** **Caerphilly,** and become part of a dynamic team that loves their work which in turn creates a great team environment. As a respected **Customer Service Agent**, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

**What’s in it For You**:

- Enjoy non-traditional work hours that fit the schedule you need
- Be recognized for meeting goals, and secure opportunities for advancement
- Sharpen your professional business acumen
- Work for a stable, growing, global Fortune 500 company
- Comprehensive benefits package starting day 1 of employment.

**What You Will Do**:

- Inspire confidence in our customers (internal and external) by handling their needs with courtesy and professionalism at first point of contact via Telephony, managing key accounts and billing needs, provision of Management and Business Information and processing and maintenance of data.

**Minimum Qualifications**:

- High school qualifications or equivalent
- Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
- Experience using Customer Service software
- No immigration sponsorship available for this position

**Preferred Qualifications**:

- Ability to accurately type a minimum of 25 words per minimum
- Ability to interact professionally with others and work independently in a fast-paced environment
- Prior experience utilizing a multi-line telephone system
- Strong problem solving and interpersonal skills
- Excellent verbal and written communication skills
- Highly dependable team player
- Ability to prioritize workload and complete responsibilities on time

**What’s in it for you?**
- Investment in your development
- 25 days holiday plus Bank Holidays
- 4% Flexible Benefits Allowance. A wide range of benefits (extended to families) or to be used as salary increase
- Pension with 7% Employer Contribution and 4 x annual salary Life Insurance benefits
- Opportunity to purchase company shares
- A long-term career within a business that recognises the talent to progress, inclusive of global opportunities

**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.