Customer Service Representative
19 hours ago
As a leading media and entertainment brand, Sky offers an exciting opportunity to be part of a diverse and inclusive workplace. With 24 million customers in 6 countries, our company is dedicated to providing exceptional customer experiences.
Job SummaryWe are seeking a highly motivated Contact Centre Sales Advisor to join our team in Cardiff. This role involves handling inbound calls from existing customers considering leaving Sky, providing personalized solutions to meet their needs, and ensuring they feel valued and appreciated.
Key Responsibilities- Handle inbound calls from existing customers, actively listening to understand their needs and provide the best possible solutions.
- Build strong connections through engaging conversations to address any concerns and offer suitable packages.
- Work in a target-based environment, achieving sales targets while delivering excellent customer service.
- Results-oriented with a strong enthusiasm for sales and customer satisfaction.
- Exceptional communication skills to build rapport with customers and colleagues.
- Able to identify and address customer needs, providing creative solutions.
As a valued member of our team, you will enjoy a range of benefits, including:
- Free Sky TV and discounted broadband services.
- Cashback and discounts across hundreds of retailers.
- Private healthcare and digital GP services.
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