Customer Service Advisor

5 months ago

Caerphilly, United Kingdom Brite Recruitment Full time

**CUSTOMER SERVICE ADVISOR**
**CAERPHILLY**

**UP TO £24,000**

Hours of work are shifted over 6 days a week. As such, this role requires a rota-based schedule, of Monday - Friday 9am to 7pm and Saturday 10am to 6pm.

**BENEFITS**

This role offers 33 days holiday, plus an extra day for your birthday Additional benefits include private medical, a free company product and multiple training opportunities to develop and grow within the company. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.

**RESPONSIBILITIES**

As a **Customer Service Advisor, **you will be:

- Communicating with and responding to customers about technical incidents, events, and requests, escalating problems to appropriate internal teams when needed
- Analysing, diagnosing, and resolving all errors, faults, and incidents
- Prioritising and managing several open issues and incoming calls
- Providing excellent customer service, building a good rapport through open and interactive communication

**WHAT YOU NEED**

To be considered for the role of **Customer Service Advisor, **you will need:

- Previous experience in a customer facing role - retail experience or call centre, reception experience etc
- Excellent organisation and time management skills
- A warm and friendly disposition, with the passion to help customers
- The ability to create and develop good rapports with customers
- Excellent communication skills, both verbal and written

**NEXT STEPS**

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Additional leave
- Employee discount
- Private medical insurance

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Caerphilly, Caerphilly: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have previous customer facing experience?
- Do you have excellent communication skills?
- Are you able to work shifts, including Saturdays?

Work Location: In person

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