Inbound Telesales Advisor

**About The Role**:
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**Inbound Telesales Advisor**

**Caerphilly**

**£21,602 with realistic and achievable OTE £26,267**

**Great Hours Monday - Friday (no evenings / no weekends)**

**Full time, permanent position**

**Looking for a career with a market leading company? Local to the Caerphilly area? We can’t wait to meet you**

Exceptional Customer Service skills? Great at identifying customer needs? If so, we have an exciting opportunity for you to join our friendly and established Inbound Telesales team in our Caerphilly Head Office. This is a rare opportunity, as vacancies in this team do not arise very often.

We are looking for someone who enjoys speaking with customers. You may be looking to start in Telesales as a career, or already have experience as a Telesales Executive or Sales Advisor. You’ll be joining phs Group - the leading Personal Hygiene Services company in the UK. The key thing we are looking for is someone with the right positive attitude towards looking after our customers. Let us tell you why you will love it here

Firstly, you will be valued here. At a time when hygiene is so important, joining us makes sense. Our customers need us, and with your expertise in customer care, and our fantastic product range, you can really excel here. You’ll be joining a supportive, friendly, and engaging team, speaking with our new business customers about our vast range of hygiene products and services, and creating business relationships that will last a long time.

You will be an ambassador for phs Group. Looking after our customers is at the heart of what we do, so your ability to speak with our customers confidently and comfortably is essential. You will find that your manager really appreciates the hard work you put in and will support you as you continue to grow with us, and you will also earn rewards for 5 star Trustpilot reviews about your service.

**Your role as Inbound Telesales Advisor with us at phs Group**:

- You’ll be receiving calls from business customers interested in our products and services, turning these enquiries into sales by providing the best products for their requirements.
- You will need to establish the customer’s need and demonstrate the features, advantages, and benefits of products that will genuinely benefit their business, and then agree the sale.
- There is demand for our products, so you may be speaking with about 40 customers a day via phone or web-chat.
- First impressions last. As an ambassador for phs Group, your interactions with new business customers using us for the first time will be vital in retaining their business for many years.
- You’ll be focusing on the quality of the sale, so will follow up with the customer and close sales over the phone, as well as liaising with our field sales teams so they can visit clients.
- Your suggestions for improvement are also welcome - if you see something you think we can do more efficiently you’ll be helping us keep the customer at the heart of what we do.
- You don’t need Telesales experience, many of our team have come from Customer Service backgrounds - it’s all about the quality of the conversations, identifying products or services that would benefit the customer and explaining how they will benefit their business.
- What we do want is someone with a positive attitude who can demonstrate loyalty to an employer, and we’ll invest time and support into your career here with us.
- You need to be polite, friendly, articulate, and concise when needed.
- You’ll need to be computer literate - many of our customers speak with us via live web-chat. Microsoft Office experience is required, knowledge of Sales Force would be advantageous.
- We also need someone who can pick up on information quickly, as there are products that you need to learn about, and systems training, so we can help our customers efficiently.
- NOTE: We have specialist training that requires 1-2 weeks induction at our Tamworth office

**In return for your commitment and expertise as an Inbound Telesales Advisor at phs Group**
- A good salary of £21,602.89 with a realistic and very achievable OTE of £26,267.89
- Uncapped commission
- Payments for 5 star Trustpilot reviews
- The chance of a career in a well-established company with great prospects for progression.
- Excellent training on our products and a suite of online courses to expand your skills.
- We offer accredited ILM training through external and in-house training
- Free parking onsite that will save you a fortune
- Great hours Monday to Friday with no evening or weekend working
- Holiday buy and sell scheme
- Other benefits such as life assurance, company pension and more

**phs Group** was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 60 years of business.

Our businesses include Washrooms, Healthcare, Floorcare,