Payroll Customer Advisor

6 months ago


Caerphilly, United Kingdom DS Smith Full time

About the role

We’re looking for a Payroll Customer Advisor to join our Payroll team at DS Smith’s Business Service Centre in Caerphilly. In this position, you'll be responsible for administration and customer facing duties around our UK Payroll service that ensures the timely and accurate payment of approximately 6,000 colleagues.

You’ll be responsible for processing monthly payroll of employees, ensuring tax commitments are accurate, and overseeing the preparation and distribution of payslips to employees throughout the UK. You’ll ensure relevant paperwork is processed in a timely manner, and quickly investigate and escalate any discrepancies to ensure optimal customer satisfaction.

We will also ask you to collaborate with your team in management and resolution of any queries that come from the business, with a view to educate colleagues around the UK so that they can become more informed in the future.

About you
- Previous experience in a Payroll and Administration environment
- Strong Excel knowledge (pivot tables and vlookups)
- Good knowledge of payroll legislation
- Ability to work well with your team and communicate effectively with other stakeholders
- Great attention to detail and an ability to solve problems quickly and accurately
- Workday knowledge would be advantageous
- A payroll-related qualification, such as CIPP, would also be advantageous

**Benefits**:

- Competitive salary
- Discretionary bonus
- 25 days holiday, plus bank holidays
- Pension scheme, life assurance and income protection
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme

Location: Caerphilly - we operate a hybrid working policy with 3 days a week in the office


  • Customer Advisor

    6 months ago


    Caerphilly, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Seasonal Department** **Full time - 20 and 16 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Caerphilly** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...

  • Customer Advisor

    6 months ago


    Caerphilly, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **Permanent Contract** **Shifts available: Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Caerphilly** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Customer Advisor

    6 months ago


    Caerphilly, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 16 hours per week** **3 month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Caerphilly** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Advisor

    7 months ago


    Caerphilly, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Full time - 36.75 hours per week** **or** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Caerphilly** We believe anyone can improve their home to make life better. Every day, we give our...

  • Customer Advisor

    6 months ago


    Caerphilly, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 20 hours per week** **Permanent Contract** **5 Shifts per week available Monday - Sunday, 7.00am - 10.00pm** **or** **Part time - 16 hours per week** **Permanent Contract** **Weekend shifts available Saturday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Caerphilly** We...


  • Caerphilly, United Kingdom CV-Library Full time

    CUSTOMER SERVICE ADVISOR (PART-TIME) CAERPHILLY £24,000-£27,000 PRO RATA Our client, a leading technology manufacturer, are looking for a Customer Service Advisor to join their fast-paced team. As a Customer Service Advisor, you will navigate the complexities of customer inquiries with expertise and precision. The role is being offered on a...


  • Caerphilly, United Kingdom Brite Recruitment Full time

    **CUSTOMER SERVICE ADVISOR** **CAERPHILLY** **UP TO £24,000** Hours of work are shifted over 6 days a week. As such, this role requires a rota-based schedule, of Monday - Friday 9am to 7pm and Saturday 10am to 6pm. **BENEFITS** This role offers 33 days holiday, plus an extra day for your birthday! Additional benefits include private medical, a free...


  • Caerphilly, United Kingdom ALFA STAFF AND TRAINING Full time

    Customer Service Advisor - Caerphilly Alfa staff are currently seeking a Customer Service advisor for a client within the Caerphilly Area. Experience of working in a customer service role is required and computer literacy skills. Hours of Work Monday to Friday 9am to 5.15pm The Key Responsibilities for the Customer Service Administrator will be; Take...


  • Caerphilly, United Kingdom Boots Full time

    Summary Job Reference: - 218318BR Caerphilly, Castle Court Fixed Term We are now recruiting Christmas Customer Advisors for our Caerphilly, Castle Court store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and...


  • Caerphilly, United Kingdom Boots Full time

    Summary Job Reference: - 220264BR Caerphilly, Castle Court Fixed Term We are now recruiting Christmas Customer Advisors for our Cwrt-Y-Castell Caerphilly Mid Glamorgan CF83 1NU store. The exact shift patterns will be discussed at interview Available shift patterns: flexible through the week. **Christmas Customer Advisor** Joining us as a Christmas...


  • Caerphilly, United Kingdom Boots Full time

    Summary Job Reference: - 218658BR Caerphilly, Castle Court Fixed Term We are now recruiting Christmas Customer Advisors for our Cwrt-Y-Castell Caerphilly Mid Glamorgan store. Available shift patterns: must be availble weekdays and weekends 8am-6pm sunday 9.30-4 **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great...

  • Showroom Advisor

    6 months ago


    Caerphilly, United Kingdom B&Q Full time

    **About the role** **Showroom Advisor** **Full Time - 36.75** hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £13.28 per hour** **B&Q Caerphilly** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Showroom Advisor

    7 months ago


    Caerphilly, United Kingdom B&Q Full time

    **About the role** **Showroom Advisor** **Full time - 36.75** hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.38 per hour** **B&Q Caerphilly** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools,...


  • Caerphilly, United Kingdom PHS Group Full time

    **Customer Service - but without the sales or long hours!** **Customer Service Advisor - Caerphilly** **Flexible Full Time hours - 36.25 to 40 hours per week** **Excellent benefits** **Hybrid working after 6 months** Imagine the perfect contact centre role. Enjoyable work where you’re valued for delivering excellent customer service. A friendly...


  • Caerphilly, United Kingdom PHS Group Full time

    **Inbound Telesales Advisor** **Caerphilly** **£21,602 with realistic and achievable OTE £26,267** **Great Hours Monday - Friday (no evenings / no weekends)** **Full time, permanent position** **Looking for a career with a market leading company? Local to the Caerphilly area? We can’t wait to meet you** Exceptional Customer Service skills? Great at...


  • Caerphilly, United Kingdom PHS Group Full time

    **About The Role**: *** **Inbound Telesales Advisor** **Caerphilly** **£21,602 with realistic and achievable OTE £26,267** **Great Hours Monday - Friday (no evenings / no weekends)** **Full time, permanent position** **Looking for a career with a market leading company? Local to the Caerphilly area? We can’t wait to meet you** Exceptional Customer...

  • Senior Parts Advisor

    6 months ago


    Caerphilly, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Caerphilly **Town/City**: Caerphilly **Sector**: Parts Department, Commercial Dealership **Salary**: £30000 - £35000 per annum **Job ref**: 130711 **Senior Vehicle Parts Advisor required in Caerphilly** - Salary is likely to be circa £30,000 with an OTE of £35,000 per annum. - Monday to Friday 8:30am to 5:00pm with 1 in 4 Saturday...


  • Caerphilly, United Kingdom Bridge of Hope Full time

    ** Job Title**:Administrator/Customer Service Advisor **Location**:Caerphilly **Salary**:£11.44 per hour **Hours**: Full time. Monday - Friday 8am-4pm/9am-5pm/10am-6pm (flexible that after 6 months you may be asked to would work 6am-2pm/2pm-10pm on rare one off occasions but these particular shift would be working from home) Here at The Recruitment Co, we...

  • Collections Advisor

    6 months ago


    Caerphilly, United Kingdom Link Financial Outsourcing Full time

    We’re looking for Collections Advisors to support our customers in exploring solutions for their individual circumstances to manage and make affordable repayments to existing accounts. We provide full training for this opportunity over a 4-week induction programme, giving you all the skills and knowledge, you will need to succeed in this...

  • Customer Service Agent

    7 months ago


    Caerphilly, United Kingdom Yolk Recruitment Full time

    **Customer Service Advisor** Are you passionate Customer Service Advisor who loves providing exceptional customer care and building lasting relationships? Do you thrive in a fast-paced environment where attention to detail and effective communication are key? If so, you may want to take a look at this role! Yolk Recruitment are collaborating with a dynamic...