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Helpdesk Operative

3 months ago

London, United Kingdom CBRE Full time

Posted- 06-Mar-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Engineering/Maintenance, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern IrelandThe purpose of the role is:
**Key Tasks**:
Overseeing and monitoring CMMS systems

Work closely with FM and Engineering team to ensure process, procedures and timelines are met within the KPIs

Supports ensuring all tickets are updated and closed out on time

Ensure all tickets are raised correctly (priorities, assignment, job details)

Managing and actioning daily, monthly helpdesk reports

Support ongoing technology roll outs, integrations between systems

Running and delivery of reports to support the account and business development teams (SI7,Helpdesk, switchboard, reservations)

Supports the change management process with CMMS (changes, additions, etc.). Participates in CMMS upgrades and conversions

Ensures data integrity and security, consistent with the customer's corporate policies

Adheres to CBRE company definition of data dictionary such as information about data, including name, description, sources of data item, and key words for categorisation and searching for data item descriptions

May participate in the roll out and installation of new software and hardware at the account

Complies with all company policies and procedures and adheres to company standards

Must be a team player committed to working in a quality environment

Performs all duties in a safe manner

Any Adhoc requests

**Education***

Prior experience in IT/software support or facility maintenance support preferred

**Skills***

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Strong PC skills, MS Office

Self-motivated and resourceful

Good administrative skills

Well organised and good prioritisation and planning skills

Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner

Service orientated attitude combined with innovative thinking

**Knowledge***

Knowledge and awareness of the facilities management industry

**Experience***

Practical experience in working with supply partners to deliver a seamless, integrated service

Customer services experience and the ability to communicate at all levels