Helpdesk Operations Manager

3 weeks ago

London, Greater London, United Kingdom Adwanted UK Full time
Position: Helpdesk Operations Manager

Location: Hybrid Working (minimum 3 days per week in the office)

Hours: Full-time (35 hours per week)

We are looking for a dedicated and experienced Helpdesk Operations Manager to join our dynamic team at Adwanted UK. The ideal candidate will possess a strong work ethic, a proven history in helpdesk operations, and exceptional customer service abilities.

Your primary responsibility will be to lead a small team of helpdesk professionals, collaborating with them daily to uphold our commitment to high customer satisfaction.

This role will also assist the Head of AudioTrack, allowing them to concentrate on strategic business development.

Adwanted UK's extensive expertise in audio advertising, trading, and copy distribution has been cultivated over three decades.

AudioTrack, launched in 2016, serves as our dedicated audio ad distribution service, powered by J-ET, the radio industry's trading system.

AudioTrack guarantees the successful transmission of audio advertisements to all radio stations and audio platforms, streamlining administration and enhancing efficiency, backed by our outstanding client service team.

In 2023, we introduced Digital AudioTrack to deliver audio to all digital platforms precisely when, where, and how needed, utilizing VAST technology.


Team Leadership:
Lead, manage, and mentor a small team of helpdesk professionals to ensure effective and efficient client support.

Conduct regular one-on-one meetings, quarterly check-ins, and annual performance evaluations while providing ongoing coaching and development for team members.

Foster a positive and collaborative team culture, promoting high performance and continuous improvement.
Oversee the invoicing and management process.

Collaborate closely with the finance department to streamline processes while maintaining high accuracy levels.

Set goals and objectives for team members during annual performance reviews and revisit these regularly to ensure relevance.

Identify training needs and professional development opportunities within the team, collaborating with the Head of People to provide suitable training.

Monitor and report on helpdesk performance metrics.

Client Engagement:

Ensure high levels of client satisfaction by guaranteeing that the team responds promptly and efficiently to client inquiries (via email and phone), with a target response time of 15 minutes.

Maintain a professional and friendly service.

Stay informed about industry trends and client feedback (through client surveys) to contribute to ongoing product enhancements.


Software Quality Assurance & Improvement:

Collaborate with the audio development team to test new software and upgrades, ensuring they meet client needs and are free of defects.

Contribute to identifying and resolving software bugs and issues.
Work closely with the development team to provide insights and suggestions for program and software enhancements.
Engage directly with broadcasters to ensure seamless delivery and playback of audio advertising content, building strong relationships with our contacts at broadcasters and digital audio platforms.
Support the Head of AudioTrack:
Assist the Head of AudioTrack with the day-to-day management of Client Service/Helpdesk.
Provide regular updates and reports to the Head of AudioTrack regarding team performance, client satisfaction, and process improvements.

Requirements:
- Minimum of 3 years experience in a senior client support/liaison role, including team management.
- Excellent leadership and team management skills.
- Experience in software testing, troubleshooting software issues, and resolving client inquiries.
- Proficiency in using Hubspot/CRM software.

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Join us to work on innovative projects in the audio advertising sector.

At Adwanted, we emphasize teamwork, development, respect, and exceptional customer service. We value individuals who are committed to continuous learning, whether through traditional courses, online learning, or other means, and we support your advancement.

We are dedicated to fostering cultural, ethnic, and social diversity within our teams, believing that everyone deserves fair treatment and equal opportunities, regardless of sexual orientation, gender identity, origin, religion or belief, marital status, pregnancy or maternity, age, or disability.

  • Helpdesk Operations Manager

    6 days ago

    London, Greater London, United Kingdom Cbwstaffingsolutions Full time

    Job SummaryCbwstaffingsolutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for overseeing the day-to-day activities of the Helpdesk, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesSchedule and Coordinate Helpdesk ActivitiesPlan and schedule reactive and...

  • Helpdesk Operations Manager

    4 days ago

    London, Greater London, United Kingdom Cbwstaffingsolutions Full time

    Job SummaryCbwstaffingsolutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for overseeing the day-to-day activities of the Helpdesk, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesSchedule and Coordinate Helpdesk ActivitiesPlan and schedule reactive and...

  • Helpdesk Operations Manager

    5 days ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    A prestigious maintenance company, ORP Recruitment, is seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively, and managing a team of 3.The company is...

  • Helpdesk Operations Manager

    4 days ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    A prestigious maintenance company, ORP Recruitment, is seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively, and managing a team of 3.The company is...

  • Helpdesk Operations Manager

    5 days ago

    London, Greater London, United Kingdom LH Pink Consulting Limited Full time

    About the RoleLH Pink Consulting Limited is seeking a highly skilled and experienced Facilities Helpdesk Coordinator to join our team. As a key member of our operations team, you will be responsible for managing and maintaining the helpdesk services standards and operations.Key ResponsibilitiesManage and maintain the helpdesk services standards and...

  • Helpdesk Operations Manager

    1 day ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    A prestigious maintenance company, ORP Recruitment, is seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively, and managing a team of 3.The company is...

  • Helpdesk Operations Manager

    24 hours ago

    London, Greater London, United Kingdom ORP Recruitment Full time

    A prestigious maintenance company, ORP Recruitment, is seeking a dedicated and experienced Helpdesk Manager to lead the maintenance team in providing exceptional service to clients.The role involves overseeing the daily operations of the helpdesk, ensuring that all support requests are handled promptly and effectively, and managing a team of 3.The company is...

  • Helpdesk Supervisor

    17 hours ago

    London, Greater London, United Kingdom CBW Staffing Solutions Full time

    Job Title: Helpdesk SupervisorJob Summary:CBW Staffing Solutions is seeking a highly skilled and experienced Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for overseeing the day-to-day activities of the helpdesk team, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Schedule and...

  • Helpdesk Supervisor

    20 hours ago

    London, Greater London, United Kingdom CBW Staffing Solutions Full time

    Job Title: Helpdesk SupervisorJob Summary:CBW Staffing Solutions is seeking a highly skilled and experienced Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for overseeing the day-to-day activities of the helpdesk team, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Schedule and...

  • Helpdesk Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Middle Recruitment Full time

    IT Support Operations ManagerCompetitive SalaryLocation: LondonMiddle Recruitment is collaborating with a dynamic and established Managed Service Provider (MSP) located in London to recruit an IT Support Operations Manager. This position is ideal for an experienced technical professional ready to transition into a leadership role.Key Responsibilities:You...

  • Helpdesk and Systems Manager

    5 days ago

    London, Greater London, United Kingdom CBRE Full time

    About the Role:This is an exciting opportunity to join CBRE as a Helpdesk and Systems Manager, playing a key role in the delivery of exceptional facilities management services to our clients.Key Responsibilities:Manage and oversee the Helpdesk team, ensuring seamless day-to-day operations and effective issue resolution.Take ownership of the Helpdesk and PPM...

  • Helpdesk Operations Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Adwanted UK Full time

    Job OverviewPosition Title: Helpdesk Operations SupervisorLocation: Hybrid Working ModelCompensation: Competitive SalaryWork Schedule: Full-time (35 hours per week)Employee Benefits: Comprehensive Benefits PackageRole Summary:We are looking for a skilled and proactive Helpdesk Operations Supervisor to become a vital part of our dynamic team. The ideal...

  • Helpdesk Coordinator

    3 hours ago

    London, Greater London, United Kingdom paretofm Full time

    About the RoleParetofm is seeking a highly organized and detail-oriented Helpdesk Administrator to join our team in London. As a Helpdesk Administrator, you will play a crucial role in ensuring the smooth operation of our facilities management services.Key ResponsibilitiesHelpdesk Operations: Monitor and manage the helpdesk email, logging jobs and allocating...

  • Helpdesk Coordinator

    24 minutes ago

    London, Greater London, United Kingdom paretofm Full time

    About the RoleParetofm is seeking a highly organized and detail-oriented Helpdesk Administrator to join our team in London. As a Helpdesk Administrator, you will play a crucial role in ensuring the smooth operation of our facilities management services.Key ResponsibilitiesHelpdesk Operations: Monitor and manage the helpdesk email, logging jobs and allocating...

  • Helpdesk Coordinator

    2 days ago

    London, Greater London, United Kingdom paretofm Full time

    Job Summary:Paretofm is seeking a highly organized and detail-oriented Helpdesk Administrator to join our team on a full-time basis. As a Helpdesk Administrator, you will be responsible for providing administrative support to our facilities team, ensuring the smooth operation of our helpdesk and facilities management systems.Key Responsibilities:Helpdesk...

  • Helpdesk Coordinator

    2 days ago

    London, Greater London, United Kingdom paretofm Full time

    Job Summary:Paretofm is seeking a highly organized and detail-oriented Helpdesk Administrator to join our team on a full-time basis. As a Helpdesk Administrator, you will be responsible for providing administrative support to our facilities team, ensuring the smooth operation of our helpdesk and facilities management systems.Key Responsibilities:Helpdesk...

  • Helpdesk Operations Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Middle Recruitment Full time

    IT Service Desk Operations ManagerCompetitive SalaryLocation: LondonMiddle Recruitment is collaborating with a dynamic and established Managed Service Provider (MSP) in London to recruit an IT Service Desk Operations Manager. This position is ideal for an experienced technician aspiring to transition into a leadership role.Key Responsibilities:In this role,...

  • Tenant Helpdesk Coordinator

    3 days ago

    London, Greater London, United Kingdom LH Pink Consulting Limited Full time

    About the RoleLH Pink Consulting Limited is seeking a highly skilled and experienced Tenant Helpdesk Coordinator to join our team. As a Tenant Helpdesk Coordinator, you will be responsible for managing and maintaining the helpdesk services standards and operations by responding to helpdesk requests from various sites.Key ResponsibilitiesManage and maintain...

  • Tenant Helpdesk Coordinator

    2 days ago

    London, Greater London, United Kingdom LH Pink Consulting Limited Full time

    About the RoleLH Pink Consulting Limited is seeking a highly skilled and experienced Tenant Helpdesk Coordinator to join our team. As a Tenant Helpdesk Coordinator, you will be responsible for managing and maintaining the helpdesk services standards and operations by responding to helpdesk requests from various sites.Key ResponsibilitiesManage and maintain...

  • Assistant Property Manager

    6 days ago

    London, Greater London, United Kingdom KMK Recruitment Full time

    About the RoleWe are seeking a highly organized and communicative Residential Property Coordinator to join our team at KMK Recruitment. As an Assistant Property Manager - Helpdesk, you will be responsible for providing exceptional support to our property management team, ensuring seamless day-to-day operations and exceptional customer service.Key...