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Helpdesk Supervisor

2 months ago

London, Greater London, United Kingdom CBW Staffing Solutions Full time

Job Title: Helpdesk Supervisor

Job Summary:

CBW Staffing Solutions is seeking a highly skilled and experienced Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for overseeing the day-to-day activities of the helpdesk team, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:

  • Schedule and Manage Helpdesk Activities: Schedule reactive and help desk call outs, review jobs received during the working day, and allocate accordingly to Engineers.
  • Supervise and Manage Helpdesk Team: Supervise and manage day-to-day Helpdesk activities, support the Helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff, and reporting back to the end user/customers.
  • Monitor Call Activity and Produce Reports: Monitor call activity and produce call volume reports, compile and enter data into the monthly client report, and submit before the monthly deadline.
  • Deliver Toolbox Talks and Update Procedures: Deliver toolbox talks to staff, create and update Help Desk procedures, and relate new information to staff.
  • Manage Rechargeable Works: Manage the Rechargeable works from the quotations to completion, including requesting the PO from the client for these works.
  • Participate in Staff Training: Participate in the training of new members of staff or allocate a trainer, and oversee the staff training induction sheets.
  • Process Purchase Orders and Invoices: Process purchase orders and invoices, issuing and closing planned and reactive maintenance visits, inputting data.
  • Support Office and Contract Managers: Support the Office & Contract Managers in the administration & delivery of departmental objectives.
  • Raise Corrective Maintenance Tasks: Raise Corrective maintenance tasks following on from PPM completed tasks.
  • Organize Day-to-Day Work: Organize day-to-day work to ensure that all key tasks are fulfilled.
  • Departmental Administrative Housekeeping: Departmental administrative housekeeping, support with the provision of information in relation to internal procedures to enable the department to add value to the Contract.
  • Work with Procurement System: Work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications.

Requirements:

  • Helpdesk Experience: Helpdesk experience is essential for this role.
  • IT Proficiency: IT proficiency is required for this role.
  • FM Experience: FM experience is required for this role.
  • Supervisory Skills: Ability to supervise and manage a team is essential for this role.