Helpdesk Supervisor Position

4 weeks ago


London, Greater London, United Kingdom CBW Staffing Solutions Full time
Helpdesk Supervisor Job Description

CBW Staffing Solutions is seeking a highly skilled and experienced Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing the day-to-day activities of the helpdesk, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:
  • Schedule and manage helpdesk call-outs and allocate tasks to engineers
  • Review and allocate jobs received during the working day
  • Supervise and manage helpdesk activities, ensuring that all tasks are completed to a high standard
  • Support the helpdesk team by receiving calls, logging on to the FM Support System, and feeding through to operational staff
  • Monitor call activity and produce call volume reports
  • Deliver toolbox talks to staff and create and update helpdesk procedures
  • Compile and enter data into the monthly client report and submit before the deadline
  • Manage rechargeable works from quotations to completion, including requesting POs from clients
  • Participate in the training of new members of staff or allocate a trainer
  • Process purchase orders and invoices, issuing and closing planned and reactive maintenance visits
  • Support the Office & Contract Managers in the administration and delivery of departmental objectives
  • Raise corrective maintenance tasks following on from PPM completed tasks
  • Organise day-to-day work to ensure that all key tasks are fulfilled
  • Departmental administrative housekeeping
  • Support with the provision of information in relation to internal procedures to enable the department to add value to the contract
  • Work with the system that supports the procurement process, providing assistance to ensure the accuracy and efficiency of data and communications
Requirements:
  • Helpdesk experience
  • IT proficiency
  • FM experience
  • Ability to supervise and manage a team

Please send your CV to Brooke at CBW Staffing Solutions for more information.


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